Lucine Villar
Shoreline
Summary
Proven Retail Sales Associate with a track record of enhancing customer satisfaction and boosting store performance at TJX Companies. Excels in customer service and problem-solving, adept at relationship building and upselling strategies. Demonstrated ability to exceed sales targets through effective teamwork and collaboration, ensuring a professional shopping experience for every customer.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
TJX Companies
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Cashier
Sodexo
06.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Store Associate Volunteer
Papa Murphy's
08.2021 - 01.2022
- Resolved escalated customer complaints calmly, working towards satisfactory solutions while upholding company policy.
- Improved store organization by assisting with efficient merchandise restocking during off-peak hours.
- Demonstrated strong product knowledge, guiding customers towards appropriate selections based on their needs.
- Processed refunds and exchanges in accordance with company policy.
Education
Highschool Diploma - All
Scriber Lake Highschool
Edmonds, WA06.2022
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Product knowledge
- Relationship building
- Professional appearance
- Phone etiquette
- Conflict resolution
- Policy and procedure adherence
- Upselling strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
TJX Companies
09.2024 - Current
Cashier
Sodexo
06.2022 - 07.2024
Store Associate Volunteer
Papa Murphy's
08.2021 - 01.2022
Highschool Diploma - All
Scriber Lake Highschool
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