Lucio Garza
Pasadena
Summary
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
29
29
years of professional experience
1999
1999
years of post-secondary education
Work History
General Manager
Tom N Toms Coffee/ Eggbox
Spring Branch
01.2025 - Current
- Collaborate with senior management to develop strategic business plans for growth.
- Manage budget allocation to optimizeresources and minimize operational costs.
- Implemented process improvements to streamline workflows and enhance service delivery.
- Ensure compliance with industry regulations and company policies across all operations.
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Create a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolve customer complaints quickly while maintaining high quality standards of service delivery.
- Train staff on proper food handling procedures and safety protocols.
- Maintain accurate records pertaining to the implementation of food safety programs such as temperature logs, sanitation reports, chemical usage data.
- Ensure that all employees had received appropriate training in HACCP principles and other relevant topics related to food safety management systems.
- Review supplier documentation including ingredient specifications, allergen statements, certificates of analysis. prior to product acceptance.
District Manager
KML Enterprise
Baytown
02.2019 - 11.2024
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
General Manager/Supervisor
Janus 1 Unlimited
Pasadena
07.1996 - 01.2019
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Delegated work to staff, setting priorities and goals.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained employees on duties, policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Education
High School Diploma -
South Houston High School
South Houston, TXSkills
- Bilingual fluency in Spanish
- Conflict management
- Client relationship building
- Technology proficiency
- Operations management
- Decision-making
- Revenue generation
- Training and coaching
- Goal setting and performance metrics
- Leadership development
Timeline
General Manager
Tom N Toms Coffee/ Eggbox
01.2025 - Current
District Manager
KML Enterprise
02.2019 - 11.2024
General Manager/Supervisor
Janus 1 Unlimited
07.1996 - 01.2019
High School Diploma -
South Houston High School