Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Affiliations
Certification
Traveling, Reading, Camping
Languages
Timeline
Generic

Luckenthya Occilien

Hialeah,FL

Summary

Positive, upbeat customer service brings more than 3 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Publix
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Addressed inquiries, resolved customer issues and managed customer relations.

Call Center Customer Service Representative

Alorica
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Consulted with customers regarding needs and addressed concerns.

Amazon Associate

Amazon
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Arranged and stocked new merchandise following placement directions.

Real Estate Agent

The Keyes Co., Realtors
07.2021 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Reviewed market research data and changed sales plans accordingly.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Liaised between buyers and sellers to provide positive experiences for both parties.

Education

High School Diploma -

Holly Trinity School
Haiti

Miami Dade College
Miami, FL

Skills

  • trilingual creole, french and English
  • Customer Support
  • Order and Refund Processing
  • Customer Service
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Problem Resolution
  • Quality Assurance
  • Team Collaboration
  • Appointment Scheduling
  • Negotiation
  • Customer Complaint Resolution
  • Account Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved issues which led to provide better support for customers

Additional Information

Driver licence/own my car

Affiliations

  • Lions Club

Certification

  • Licensed Real estate agent

Traveling, Reading, Camping

My hobbies are reading , i like to lock myself in books it makes me feel that i am in my bubbles along with this i like camping exploring the nature, it makes me feel free and help me clear my head also i love traveling, i like to visit new places, exploring new cultures.

Languages

creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional

Timeline

Real Estate Agent

The Keyes Co., Realtors
07.2021 - Current

Customer Service Associate

Publix

Call Center Customer Service Representative

Alorica

Amazon Associate

Amazon

High School Diploma -

Holly Trinity School

Miami Dade College

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Luckenthya Occilien