Cisse Gane Fall
Atlanta
Summary
Diligent and highly motivated professional with a strong academic background in Political Science and hands-on experience in customer service, immigration case processing, and community advocacy. Proven ability to work in fast-paced environments requiring critical thinking, conflict resolution, and administrative precision. Committed to public service and national security with a passion for immigration law, civic engagement, and government operations.
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
American Signature Furniture
02.2023 - 12.2025
- Managed high-volume customer inquiries and ensured client satisfaction through professional conflict resolution and accurate policy guidance.
- Investigated and resolved customer disputes regarding product warranties, delivery, and service, often diffusing tense situations through active listening and de-escalation techniques.
- Communicated across multiple channels—phone, email, chat, and in person—to deliver timely and accurate information.
- Maintained detailed logs of client interactions and transactions, ensuring compliance with internal documentation protocols.
- Processed returns, replacements, and follow-ups, demonstrating sound judgment and problem-solving under pressure.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Facilitated product returns and exchanges, ensuring adherence to company policies.
Immigration Services Intern
Fibi Law Firm – Immigration Services
08.2024 - 02.2025
- Assisted in reviewing and processing a wide range of immigration applications including asylum, visas, and naturalization requests.
- Conducted initial applicant interviews to identify eligibility and detect potential fraud, supporting case investigations under legal supervision.
- Examined official documents for validity and completeness, ensuring compliance with federal immigration regulations.
- Maintained accurate records of communications, case status, and document submissions for over 100 active clients.
- Volunteer / Unpaid
- Conducted research on immigration policies to support case preparation
- Assisted attorneys in drafting legal documents and correspondence
Virtual Student Contact Coordinator Intern
The Student PIRGs – Action for Change
09.2024 - 12.2024
- Led outreach campaigns to increase student voter turnout, utilizing peer engagement, social media, and digital communications.
- Developed and refined leadership and teamwork skills by coaching teammates and optimizing outreach methods.
- Promoted civic responsibility through education and nonpartisan messaging, fostering trust and positive rapport with diverse communities.
- Volunteer / Unpaid
- Coordinated outreach campaigns to engage students and promote civic participation.
- Assisted in organizing events to foster community engagement and awareness on social issues.
Cashier / Customer Support
Walmart
01.2022 - 12.2023
- Delivered frontline support to a diverse customer base, resolving purchase disputes and facilitating secure payment transactions.
- Identified and escalated suspicious or fraudulent activities, demonstrating vigilance and attention to detail in a retail security setting.
- Supported loss prevention efforts by monitoring high-traffic areas and adhering to cash handling protocols.
- Maintained organized, efficient checkout stations, reinforcing compliance with safety and operational procedures.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer through diligent counting and reconciliation.
Education
Bachelor of Arts - Political Science And Government
Georgia State University
Atlanta, GA12.2024
Skills
- Immigration processing
- Case documentation
- Records management
- Conflict resolution
- Complaint handling
- De-escalation
- Trilingual (French, English, Wolof)
- Verbal and written outreach
- Multicultural awareness
- Microsoft Office Suite
- SPSS
- IMovie
- GarageBand
- Mac & Windows OS
- Community engagement
- Civic awareness campaigns
- Peer training
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Complex Problem-solving
Languages
English
Native or Bilingual
Timeline
Virtual Student Contact Coordinator Intern
The Student PIRGs – Action for Change
09.2024 - 12.2024
Immigration Services Intern
Fibi Law Firm – Immigration Services
08.2024 - 02.2025
Customer Service Associate
American Signature Furniture
02.2023 - 12.2025
Cashier / Customer Support
Walmart
01.2022 - 12.2023
Bachelor of Arts - Political Science And Government
Georgia State University