Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cisse Gane Fall

Atlanta ,GA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Developed Strong analytical and problem-solving skills in research-focused environment. Demonstrated ability to translate complex data into actionable insights. Policy analyst with a focus of public policy and governance.

Seeking to transition into new field where these skills can drive impactful results.

Overview

4
4
years of professional experience

Work History

Bilingual Tire and Wheel Adjuster

Safe Guard International
Sandy Springs, GA
03.2026 - Current
  • Reviewed and processed tire and wheel protection claims in accordance with policy guidelines
  • Evaluated damage using photos, invoices, and customer reports to determine coverage eligibility
  • Approved or denied claims and coordinated payments for repairs or replacements
  • Communicated with customers, dealerships, and repair facilities to resolve claims efficiently
  • Maintained accurate claim documentation and ensured compliance with company standards

Customer Service Associate

American Signature Furniture
Camp Creek, USA
02.2023 - 12.2025
  • Managed approximately 60 incoming calls, emails and faxes per day from customers and ensured client satisfaction through professional conflict resolution and accurate policy guidance.
  • Investigated and resolved customer disputes regarding product warranties, delivery, and service, often diffusing tense situations through active listening and de-escalation techniques.
  • Communicated across multiple channels—phone, email, chat, and in person—to deliver timely and accurate information.
  • Maintained detailed logs of client interactions and transactions, ensuring compliance with internal documentation protocols.
  • Processed returns, replacements, and follow-ups, demonstrating sound judgment and problem-solving under pressure.
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Facilitated product returns and exchanges, ensuring adherence to company policies.

Immigration Services Intern

Fibi Law Firm – Immigration Services
Stone Mountain, USA
08.2024 - 02.2025
  • Assisted in reviewing and processing a wide range of immigration applications including asylum, visas, and naturalization requests.
  • Conducted initial applicant interviews to identify eligibility and detect potential fraud, supporting case investigations under legal supervision.
  • Examined official documents for validity and completeness, ensuring compliance with federal immigration regulations.
  • Maintained accurate records of communications, case status, and document submissions for over 100 active clients.
  • Volunteer / Unpaid
  • Conducted research on immigration policies to support case preparation
  • Assisted attorneys in drafting legal documents and correspondence

Virtual Student Contact Coordinator Intern

The Student PIRGs – Action for Change
Atlanta, USA
09.2024 - 12.2024
  • Led outreach campaigns to increase student voter turnout, utilizing peer engagement, social media, and digital communications.
  • Developed and refined leadership and teamwork skills by coaching teammates and optimizing outreach methods.
  • Promoted civic responsibility through education and nonpartisan messaging, fostering trust and positive rapport with diverse communities.
  • Volunteer / Unpaid
  • Coordinated outreach campaigns to engage students and promote civic participation.
  • Assisted in organizing events to foster community engagement and awareness on social issues.

Craft Worker/ Front and End Cashier

Walmart
College Park, USA
04.2022 - 06.2023
  • Delivered frontline support to a diverse customer base, resolving purchase disputes and facilitating secure payment transactions.
  • Identified and escalated suspicious or fraudulent activities, demonstrating vigilance and attention to detail in a retail security setting.
  • Supported loss prevention efforts by monitoring high-traffic areas and adhering to cash handling protocols.
  • Maintained organized, efficient checkout stations, reinforcing compliance with safety and operational procedures.
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawer through diligent counting and reconciliation.

Education

Bachelor of Arts - Political Science And Government

Georgia State University
Atlanta, GA
12-2024

Skills

  • Immigration processing
  • Case documentation
  • Records management
  • Conflict resolution
  • Complaint handling
  • De-escalation
  • Trilingual (French, English, Wolof)
  • Verbal and written outreach
  • Multicultural awareness
  • Microsoft Office Suite
  • SPSS
  • IMovie
  • GarageBand
  • Mac & Windows OS
  • Community engagement
  • Civic awareness campaigns
  • Peer training
  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Complex Problem-solving

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Bilingual Tire and Wheel Adjuster

Safe Guard International
03.2026 - Current

Virtual Student Contact Coordinator Intern

The Student PIRGs – Action for Change
09.2024 - 12.2024

Immigration Services Intern

Fibi Law Firm – Immigration Services
08.2024 - 02.2025

Customer Service Associate

American Signature Furniture
02.2023 - 12.2025

Craft Worker/ Front and End Cashier

Walmart
04.2022 - 06.2023

Bachelor of Arts - Political Science And Government

Georgia State University