Cisse Gane Fall
Atlanta ,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Developed Strong analytical and problem-solving skills in research-focused environment. Demonstrated ability to translate complex data into actionable insights. Policy analyst with a focus of public policy and governance.
Seeking to transition into new field where these skills can drive impactful results.
Overview
4
4
years of professional experience
Work History
Bilingual Tire and Wheel Adjuster
Safe Guard International
Sandy Springs, GA
03.2026 - Current
- Reviewed and processed tire and wheel protection claims in accordance with policy guidelines
- Evaluated damage using photos, invoices, and customer reports to determine coverage eligibility
- Approved or denied claims and coordinated payments for repairs or replacements
- Communicated with customers, dealerships, and repair facilities to resolve claims efficiently
- Maintained accurate claim documentation and ensured compliance with company standards
Customer Service Associate
American Signature Furniture
Camp Creek, USA
02.2023 - 12.2025
- Managed approximately 60 incoming calls, emails and faxes per day from customers and ensured client satisfaction through professional conflict resolution and accurate policy guidance.
- Investigated and resolved customer disputes regarding product warranties, delivery, and service, often diffusing tense situations through active listening and de-escalation techniques.
- Communicated across multiple channels—phone, email, chat, and in person—to deliver timely and accurate information.
- Maintained detailed logs of client interactions and transactions, ensuring compliance with internal documentation protocols.
- Processed returns, replacements, and follow-ups, demonstrating sound judgment and problem-solving under pressure.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Facilitated product returns and exchanges, ensuring adherence to company policies.
Immigration Services Intern
Fibi Law Firm – Immigration Services
Stone Mountain, USA
08.2024 - 02.2025
- Assisted in reviewing and processing a wide range of immigration applications including asylum, visas, and naturalization requests.
- Conducted initial applicant interviews to identify eligibility and detect potential fraud, supporting case investigations under legal supervision.
- Examined official documents for validity and completeness, ensuring compliance with federal immigration regulations.
- Maintained accurate records of communications, case status, and document submissions for over 100 active clients.
- Volunteer / Unpaid
- Conducted research on immigration policies to support case preparation
- Assisted attorneys in drafting legal documents and correspondence
Virtual Student Contact Coordinator Intern
The Student PIRGs – Action for Change
Atlanta, USA
09.2024 - 12.2024
- Led outreach campaigns to increase student voter turnout, utilizing peer engagement, social media, and digital communications.
- Developed and refined leadership and teamwork skills by coaching teammates and optimizing outreach methods.
- Promoted civic responsibility through education and nonpartisan messaging, fostering trust and positive rapport with diverse communities.
- Volunteer / Unpaid
- Coordinated outreach campaigns to engage students and promote civic participation.
- Assisted in organizing events to foster community engagement and awareness on social issues.
Craft Worker/ Front and End Cashier
Walmart
College Park, USA
04.2022 - 06.2023
- Delivered frontline support to a diverse customer base, resolving purchase disputes and facilitating secure payment transactions.
- Identified and escalated suspicious or fraudulent activities, demonstrating vigilance and attention to detail in a retail security setting.
- Supported loss prevention efforts by monitoring high-traffic areas and adhering to cash handling protocols.
- Maintained organized, efficient checkout stations, reinforcing compliance with safety and operational procedures.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer through diligent counting and reconciliation.
Education
Bachelor of Arts - Political Science And Government
Georgia State University
Atlanta, GA12-2024
Skills
- Immigration processing
- Case documentation
- Records management
- Conflict resolution
- Complaint handling
- De-escalation
- Trilingual (French, English, Wolof)
- Verbal and written outreach
- Multicultural awareness
- Microsoft Office Suite
- SPSS
- IMovie
- GarageBand
- Mac & Windows OS
- Community engagement
- Civic awareness campaigns
- Peer training
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Complex Problem-solving
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Tire and Wheel Adjuster
Safe Guard International
03.2026 - Current
Virtual Student Contact Coordinator Intern
The Student PIRGs – Action for Change
09.2024 - 12.2024
Immigration Services Intern
Fibi Law Firm – Immigration Services
08.2024 - 02.2025
Customer Service Associate
American Signature Furniture
02.2023 - 12.2025
Craft Worker/ Front and End Cashier
Walmart
04.2022 - 06.2023
Bachelor of Arts - Political Science And Government
Georgia State University