SAP, CRM, AGILE
Lucky Patel
IT Business Analyst
Northfield,OH
Summary
Successful Information Technology Consultant with 4 years designing, developing and implementing widely varied IT systems. Tenacious in acquiring new business by maintaining exemplary historical results. Skilled at creating and fostering strong business relationships to build long-term trust and growing profits. Dedicated IT consulting professional well-versed in developing creative solutions for diverse business problems and objectives. Tactical and decisive leader with self-directed and analytical mindset. Known for quickly and effectively defining IT operational obstacles and designing cost-effective solutions.
Overview
1
1
Language
2
2
years of post-secondary education
8
8
years of professional experience
Work History
IT Administrator/ Information Technology
Thyssenkrupp
Aurora, OH.
01.2021 - Current
- Working with the Network Administrator to manage tickets queues and set departmental priorities.
- Working with SAP (System, Application and Products in Data Processing) and Agile.
- Also worked on CRM ( Customer relationship management ) with teams and Managers.
- Build servers as needed.
- Created Virtual Machines.
- Supports server, network, and desktop-based software and applications.
- Advanced verbal and written communications participate in the development of information technology and infrastructure projects.
- Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment.
- Being current on the latest IT trends and technologies to help guide the direction of the team is important.
- Working with firewall and GP (Group Policies).
- Worked with Active directory.
IT Technician/QAQC Engineer
CO AX Technology
Solon, OH.
06.2020 - 01.2021
- Diagnosed issues with warehouse-critical hardware and software, including handheld computers and station-specific systems.
- Installing software, demonstrating its usage.
- Quality Inspection of Software (Testing).
- Devised and implemented best quality practices and processes for product development.
- Reviewed and approved quality requirements for purchase orders and engineering specifications to meet contract compliance.
- Prepared, documented and executed detailed test plans, test cases and defect reports.
QA/IT Software Support Technician
COSMAX USA
Solon, OH.
05.2016 - 02.2020
- Supported internal administrative team at Networks with hardware and software issues (e.g., printers, scanners, computers, routers).
- Assessed production line issues and reported same to management.
- Troubleshooted all network connection problems.
- Onsite & Remote Technical Support.
- LAN & WAN Connectivity & Maintenance.
- Always working according to F N A.
- Collaborating with Managers about the Products.
- ALSO, have operated the software for many Machine-like Coding Machine, Scanning Machine.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Manager / IT Technician
Days INN
, OH.
01.2013 - 02.2016
- Maintained hardware performance, network connectivity, and software updates in a Hotel of more than1000+ guests and 150+ workers.
- Promoted positive guest relations to all individuals.
- Solving complains from the customers.
- Replaced receiving team's handheld computers, coming in $5,000 under budget while purchasing devices which are guaranteed to last over 5 years.
Education
Associate - Computer Science
Cleveland State University
bachelor’s - Computer Science
06.2019 - Current
Skills
Solution development
Accomplishments
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 8 in the development of SAP.
- Documented and resolved the Issue.
Software
Timeline
IT Administrator/ Information Technology
Thyssenkrupp
01.2021 - Current
IT Technician/QAQC Engineer
CO AX Technology
06.2020 - 01.2021
bachelor’s - Computer Science
06.2019 - Current
QA/IT Software Support Technician
COSMAX USA
05.2016 - 02.2020
Manager / IT Technician
Days INN
01.2013 - 02.2016
Associate - Computer Science
Cleveland State University
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