Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Lucrecia Cervantes

Orange,CA

Summary

Dynamic sales associate with proven success at JCPenney, excelling in customer service and relationship building. Recognized for consistently achieving sales targets through effective problem-solving and teamwork. Skilled in cash handling and inventory management, I foster loyalty and satisfaction by delivering exceptional shopping experiences. Reliable and goal-oriented, I thrive in fast-paced environments.

Diligent sales associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Highly motivated Fight Shop Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

15
15
years of professional experience

Work History

Sales Associate

Fight Shop
04.2024 - 10.2025
  • Assisted customers in product selection, enhancing satisfaction and fostering loyalty.
  • Executed daily sales operations, maintaining accuracy in transactions and inventory updates.
  • Collaborated with team members to achieve store goals, improving overall performance.
  • Resolved customer inquiries and complaints promptly, ensuring positive shopping experiences.
  • Managed merchandise displays, optimizing product visibility and encouraging sales growth.
  • Conducted regular inventory checks, minimizing discrepancies and supporting stock management efforts.
  • Provided feedback on customer preferences to improve product assortment and marketing strategies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Custodial Busser

Disneyland Resort
03.2012 - 07.2014
  • Assisted servers with table settings and clearing to ensure efficient service flow.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Operated cleaning equipment, including floor scrubbers and pressure washers, for optimal hygiene standards.
  • Monitored supply levels and restocked cleaning supplies as needed to support operations.
  • Adhered to safety protocols while handling chemicals and equipment to ensure workplace safety.
  • Responded promptly to spills and messes to maintain a safe environment for guests and staff.
  • Provided feedback on process improvements for maintaining cleanliness and efficiency in operations.
  • Collaborated with team members to complete deep cleaning tasks during off-peak hours.
  • Improved facility cleanliness by consistently maintaining high standards in custodial tasks.
  • Enhanced customer satisfaction by promptly addressing and resolving any concerns related to cleanliness and sanitation.
  • Demonstrated attention to detail, thoroughly cleaning all surfaces and areas as required by job specifications.
  • Reduced maintenance costs with timely identification and reporting of necessary repairs.
  • Managed time effectively, prioritizing daily tasks according to importance and urgency.

Cashier

Taco Bell
03.2011 - 06.2011
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained knowledge of products and promotions to assist customers effectively.
  • Ensured cleanliness and organization of checkout area, enhancing customer experience.
  • Collaborated with team members to streamline checkout procedures and reduce wait times.
  • Trained new cashiers on operational procedures and customer service standards.
  • Resolved customer inquiries and complaints with professionalism, ensuring satisfaction.
  • Monitored inventory levels at the register, facilitating timely restocking as needed.
  • Implemented best practices for cash handling, contributing to overall financial accuracy.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Associate

JCPenney
07.2010 - 09.2010
  • Trained new associates on company policies and best practices, promoting a cohesive work environment.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to build rapport and loyalty.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Certificate of Technical Studies - Pharmacy

Downey Adult School
Downey, CA
08-2009

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Money handling
  • Cash handling
  • Verbal/written communication
  • Cash register operation
  • Cash handling accuracy
  • Stocking and receiving
  • Client service
  • Store opening and closing
  • Conflict resolution
  • Product sales
  • Sales expertise
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Sales Associate

Fight Shop
04.2024 - 10.2025

Custodial Busser

Disneyland Resort
03.2012 - 07.2014

Cashier

Taco Bell
03.2011 - 06.2011

Sales Associate

JCPenney
07.2010 - 09.2010

Certificate of Technical Studies - Pharmacy

Downey Adult School
Lucrecia Cervantes