Lucreshia Ricks-Townsel
Coconut Creek,FL
Summary
Compassionate and dedicated with a focus on providing support for individuals dealing with behavioral health issues and drug abuse. Skilled in crisis intervention, assessment, and counseling techniques, aiming for positive change and to empower individuals to overcome challenges. Results-oriented professional with also a solid background in customer service, insurance verification, and medical billing. Seeking a challenging role where my skills can leverage diverse skill set to contribute to the success of the company. Provide outstanding service to patients and customers to make sure that all needs are met.
Overview
8
8
years of professional experience
Work History
Insurance verification Manager/Billing Specialist
Recovery With Us
08.2019 - Current
- Interact with patients and insurance providers to verify coverage, eligibility, and benefits, ensuring accurate billing and reimbursement processes.
- Verify patient demographics and insurance information in electronic health records (EHR) systems, updating records as needed to maintain data accuracy.
- -Assist with appointment scheduling, registration, and check-in procedures, optimizing patient flow and satisfaction.
- Maintain compliance with HIPAA regulations and patient confidentiality standards in handling sensitive health information.
Overnight Intake Specialist/Crisis Counselor
Groups Recover Together
10.2021 - 05.2023
- Schedule Appointments
- Provided crisis intervention and emotional support to callers experiencing mental health crises, suicidal ideation, and substance abuse issues.
- Utilized active listening and empathy to establish rapport and de-escalate crisis situations, assessing risk and determining appropriate interventions.
- Participated in ongoing training sessions and professional development activities to enhance crisis intervention skills and knowledge of mental health and substance abuse issues.
- Conduct comprehensive assessments to evaluate clients' mental health status, substance use history, and risk factors.
Authorization & Verification Specialist
Delphi Behavioral Health
12.2015 - 08.2019
- Verified patient insurance coverage and eligibility for medical services.
- Assisted patients with questions regarding insurance coverage and benefits.
- Worked closely with billing and collections teams to ensure accurate claims submission.
- Collaborate with billing and coding teams to ensure proper documentation and coding for reimbursement.
Education
Some College -
Broward College
Coconut Creek, FLHigh School Diploma -
Northeast High School
Ft. Lauderdale, FL06.2013
Skills
- Fast learner
- Management experience
- Crisis Intervention
- Ability to work independently
- Eligibility Verification
- Team leader
- Customer Service Excellence
- Critical thinker
- Communication Skills
- Self-motivated
- Attention to detail
- Confidentiality & Ethics
- Claim processing
- Billing & Reimbursements
Timeline
Overnight Intake Specialist/Crisis Counselor
Groups Recover Together
10.2021 - 05.2023
Insurance verification Manager/Billing Specialist
Recovery With Us
08.2019 - Current
Authorization & Verification Specialist
Delphi Behavioral Health
12.2015 - 08.2019
Some College -
Broward College
High School Diploma -
Northeast High School