Lucretia D. Crawford
Summary
Experienced Regulatory Compliance Specialist with a proven track record enhancing compliance processes and ensuring adherence to legal standards. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Expert in federal & state compliance and audit management, demonstrating adaptability and a team-oriented approach. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and achieve company goals.
Overview
8
8
years of professional experience
Work History
Regulatory Compliance Specialist
Wilson Morton & Downs LLC
09.2021 - Current
- Provide compliance assistance, training, and guidance to internal and external providers.
- Work with Compliance Manager to ensure organizational compliance with current laws and regulations.
- Ensures the organization adheres to legal standards and company policies while enforcing regulations in all aspects.
- Enter quarterly report data into reporting portal and internal database while maintaining precise financial records.
- Manage document requests, identify missing or expired documentation, and work with internal teams as well as suppliers to obtain updated information as needed.
- Compose letters requesting payment and follow up with third party requestors when sending information.
- Use Quality management System to develop reports and dashboards needed to support clients requirements, respond to requests, evaluate compliance status, and evaluate. regulatory compliance with applicable rules and regulations
- Demonstrate clear and concise writing and verbal skills to communicate issues in simple terms to clients and team members.
- Draft digital and hard copy correspondence.
- Participate in meetings and trainings to stay current on best practices in grant compliance and management.
Quality Assurance Analyst
Justice Administrative Commission
02.2018 - 09.2021
- Conducted detailed audits of due process vendor vouchers to ensure accuracy and adherence to state regulations and contractual agreements.
- Verified case information and maintained billing records using the Comprehensive Case Information System and Court Appointed Account Tracking System.
- Communicated effectively with legal professionals, providing guidance and resolving inquiries regarding billing and documentation processes.
- Processed billing audits, including the issuance of deficiency notices and the preparation of vouchers for secondary review and payment approval.
- Examined financial records, invoices, and receipts to verify accuracy and detect discrepancies.
- Conducted special audits and investigations in response to allegations of fraud, misconduct, or irregularities.
- Prepared summaries for management of quality review results, including basic analysis of identified deficiencies.
- Coordinated recoupment efforts with Director of Compliance due to billing errors and overpayments.
- Prepared supporting documentation as necessary.
Regulatory Specialist III
Florida Department Of Revenue
08.2016 - 01.2018
- Answered incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer's inquiry, and provides accurate information in accordance with the department's policies and procedures as well as Florida Statutes and rules.
- Maintained current knowledge base of existing and emerging regulations, standards, or guidance documents.
- Conducted research that requires extensive, higher-level knowledge, knowledge of operating systems as well as business process requirements within the single licensing and document imaging systems.
- Monitored and resolved documents sent to the Research queues that have been sent to the unit by internal and external customers that requires a high level of knowledge of the Department's organizational structure, operating systems and business practices to determine how they should be profiled and routed within the document imaging system.
- Updated call center systems with accurate and current information; updating records with information pertinent to each caller including their name, phone number and other relative information regarding the customer's inquiry and the resolution offered.
- Consulted with License Operations Regulatory Program Administrator or Senior Management Analyst to ensure that direction given to, or action taken on a licensee is accurate in relation to the escalated complaint and information provided by the customer.
Education
Master of Science - Criminal Justice
Florida State University
Tallahassee08.2025
Bachelor of Science - Public Safety Management
Florida State College At Jacksonville
Jacksonville, FL08.2022
Associate of Arts - General Studies
Florida State College At Jacksonville
Jacksonville, FL05.2019
Skills
- Adaptable
- Self-motivated professional
- Account Management
- Federal & State Compliance
- Written Communication
- Document Review
Timeline
Regulatory Compliance Specialist
Wilson Morton & Downs LLC
09.2021 - Current
Quality Assurance Analyst
Justice Administrative Commission
02.2018 - 09.2021
Regulatory Specialist III
Florida Department Of Revenue
08.2016 - 01.2018
Master of Science - Criminal Justice
Florida State University
Bachelor of Science - Public Safety Management
Florida State College At Jacksonville
Associate of Arts - General Studies
Florida State College At Jacksonville
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