Lucely Alvarez
Citrus Heights,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Associate
Kohls
11.2018 - 07.2019
- Aided Spanish only speaking customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with loss prevention in monitoring shopper behavior.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Dental Assistant
Dr. Jeff Berlin, D.D.S. M.S. Advanced Endodontics
12.2011 - 01.2015
- Started as Dental Trainee, advanced to apermanent position as a Dental Assistant.
- Successfully assisted dentist by performing four-handed dentistry during Endodontic and Apicoectomy procedures.
- Prepared patient x-rays and images for dentist.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Answer incoming calls with a proper greeting.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Sales Associate
Sprint (North American Wireless)
01.2010 - 01.2012
- Promote exceeding customer service.
- Deliver product knowledge and best value to customers
- Repaired handset devices.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Vocational - Dental Assisting
Everest College - Anaheim
Wilmington, CA12.2011
Some College (No Degree) - AA
Los Angeles Harbor College
Wilmington, CAHigh School Diploma -
San Pedro High School
San Pedro, CA06.2006
Skills
- Bilingual fluent in both Spanish and English
- Critical Thinking
- Calm and Professional Under Pressure
- Multi-Line Phone Talent
- Active Listening
- Managing Multiple Tasks
- Conflict Resolution
- Efficient in following software's Eaglesoft, Dentrix, MS word
Certification
Licenses obtained: C.P.R., Coronal Polish, X-ray, Sealants, HIPAA, OSHA, and First Aid.
Timeline
Retail Associate
Kohls
11.2018 - 07.2019
Dental Assistant
Dr. Jeff Berlin, D.D.S. M.S. Advanced Endodontics
12.2011 - 01.2015
Sales Associate
Sprint (North American Wireless)
01.2010 - 01.2012
Vocational - Dental Assisting
Everest College - Anaheim
Some College (No Degree) - AA
Los Angeles Harbor College
High School Diploma -
San Pedro High School
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