LUCY ADAMS
London,United Kingdom
Summary
Professional with a background in social media strategy and content creation. Skilled in leveraging analytics to drive engagement and optimize campaigns. Known for fostering team collaboration and adaptability in fast-paced environments. Expertise includes digital marketing, community management, and brand development. Consistently delivers measurable results and enhances online presence.
Overview
6
6
years of professional experience
Work History
Social Media Manager/Office Assistant
Ugly Models
London
01.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
Sales Associate and Store Runner
Wolford Boutiques
London, UK
09.2023 - 06.2024
- In charge of delivery and keeping stock rooms organised
- Consistent in reaching weekly targets and KPIs
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Browns of York
York, UK
08.2019 - 08.2021
- Luxury retail experience.
- Provided personalised styling and fit advice to customers in ladies' clothing and lingerie.
- Maintained product knowledge to assist with inquiries and recommend suitable items.
- Met and exceeded sales targets through upselling and cross-selling techniques.
Education
Bachelor of Arts - Fashion Media & Communications
London College of Fashion
London, UK07.2024
Level 3 Diploma - Fashion & Clothing
York College
York, UK07.2021
Skills
- Adobe Creative Cloud
- Photography
- Microsoft Office
- Computer Literacy
- Creative Writing
- Content Creation
- POS Proficient
- Teamwork
- Problem solving
- Interpersonal
- Critical thinking
- Time management
- Customer Service
Websites
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Social Media Manager/Office Assistant
Ugly Models
01.2024 - Current
Sales Associate and Store Runner
Wolford Boutiques
09.2023 - 06.2024
Sales Associate
Browns of York
08.2019 - 08.2021
Bachelor of Arts - Fashion Media & Communications
London College of Fashion
Level 3 Diploma - Fashion & Clothing
York College