Lucy Austria

I helped oversee the Orthodontic Revenue Cycle Operations within our corporation. I was responsible for maintaining our Insurance A/R at a percentage of 98% or higher. I Worked closely with Insurance companies, offices, and sending out claims. I dived deep into problematic situations that were causing the company to not get paid. Responsibilities were as followed:

• Account Receivable Reports
• Insurance claims and filing (including initial, WIP, COT's
• Problematic Insurance accounts
• Payment posting

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
• Improved office organization by implementing effective filing systems and document management practices.
• Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
• Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
• Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
• Maintained personnel records and updated internal databases to support document management.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
• Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.

• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Bussed and reset tables to keep dining room and work areas clean.
• Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
• Used slow periods to restock supplies, ice, trays, and delivery bags.