Lucy Bauer

As the Community Manager of a luxury High Rise building, I am accountable for a broad range of duties including managing the day-to-day operations, maintaining high occupancy levels, supporting our marketing programs, establishing and maintaining financial goals and managing and supporting the property team.

• Manages day to day operations of 76 unit apartment complex and 8 member staff to maintain property.
• Lowers company expenditures by reducing trash pick up and saving $6480, increasing recycling; lowering water-bill by changing landscaping tactics, adjusting for irrigation, and adding low-flow washing machines; discontinuing owner-paid cable from units saving $3420, and increasing rent to market value.
• Maintains strong relationships with tenants thereby saving advertising costs through referrals thus retaining 100% occupancy and payment during COVID-19 pandemic, while other buildings in company maintained 80% occupancy and payment.
• Oversees 59 apartment remodels by working vetting and developing relations with multiple vendors to effectively and economically remodel individual units in 4 weeks.
• Represents complex as core member of neighborhood watch, working with local government officials to improve local issues regarding methadone facilities, thus maintaining resident satisfaction and retention.
• Redesigned main office to be more welcoming to prospective tenants while making it ergonomic and task-functional.
• Built strong working relationships with Oceanside HUD Housing representatives through consistent and mutually respectful communication.
• Increased late fee on rent payments to 10% of rent instead of former late fee of $25, thereby cutting late payments by 90%.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Managed community within established cost constraints.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

• Managed the day to day operations of a 50 unit apartment complex, supervising a maintenance staff of 4 workers.
• Leased units on multiple company sites, as a part of a bonus program, thereby leasing 150 units in 4 years.
• Increased the recycling program and reduced the daily dumpster pick up to 4 days a week, saving the company approximately $4,680 annually.
• Learned to oversee remodel operations and vendor relations by managing 10 unit remodels.
• Conducted move-out and move-in inspections to determine charges for damages and market readiness.
• Advertised rental units online marketing and through physical marketing such as signs and banners.
• Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
• Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors.
• Collected and maintained careful records of rental payments and payment dates.