Lucy Bright

Data Entry Specialist

Data Core Systems

Bristol, PA

01.2007 - 09.2023

Advanced to a position tasked with inputting scanned medical claims into the MedSupp database for Transamerica.
Consistently ensured 99.8% precision in analyzing and entering claim data across extensive documentation.
Recognized mistakes within HCFA and NUBC submissions, notifying the relevant officer.
Trained on CRDA lookups to monitor performance metrics such as productivity and accuracy.
Delivered supplementary backing to ensure adherence to stringent Service Level Agreements.
Provided exceptional customer support within a fast-paced, high-volume call center environment.
Ensured accuracy of healthcare provider contact information for Express Scripts mail-order pharmacy service through outreach to doctors' offices.
Processed rebate details during customer service interactions for Dish Network, Electrolux, and Hankook Tires.
Collaborated with team supporting Data Core's leading client, a nationwide physician billing organization.
Processed and batched around 6,000 submitted paper documents on a daily basis.
Offered reception assistance for office guests and managed phone inquiries.
Executed management and fulfillment of medical files as per prescribed methods.
Executed documentation duties accurately, ensuring timely support for medical personnel.
Facilitated admissions process for clients.
Responded to customer inquiries using phone, email, and live chat.
Ensured all account details were kept up to date in the database.
Identified key areas of concern in the website user experience through direct customer input.