Lucy Burns
New Milford
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
Lucia Ristorante
New Milford
07.2018 - 12.2025
- Served bar and restaurant patrons food and drinks, including beer, wine, liquor, and mixed beverages.
- Crafted signature cocktails and customized drinks for diverse clientele.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Answered telephones to take reservations or to-go orders.
- Kept front of house, kitchen, and bar area safe, clean, and well stocked throughout each shift.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed bar inventory, ensuring supplies were stocked and organized.
- Delivered exceptional customer service, creating a welcoming atmosphere.
- Trained new bartenders on drink recipes and service standards.
- Assisted in developing seasonal drink menus reflecting current trends.
- Operated cash register and Point of Sale (POS) system for transactions
PCA
The Summit - Retirement Community
Lynchburg
11.2022 - 12.2023
- Assisted residents with daily living activities and personal care needs.
- Supported residents' mobility through assistance with walking and transferring.
- Communicated effectively with team members about resident care plans.
- Engaged residents in social activities to promote well-being.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
Sales Associate
Plato's Closet
Lynchburg
09.2022 - 11.2022
- Used product knowledge for handling objections.
- Engaged with guests to understand and anticipate customer service needs.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Introduced promotions and sale opportunities, enticing customers.
- Operated cash register and POS to process sales transactions and handle payments.
- Performed cleaning tasks, keeping store neat and organized.
Expeditor, Food Runner, Busser, Pool Server
The Mayflower Resort and Spa
Washington
06.2019 - 09.2019
- Proficiently manage tables and communicated with kitchen staff.
- Communicated with hostess to drive efficient seating, table utilization and guest service.
- Answered room service phones and record and deliver orders.
- Assisted in food preparation as required.
- Coordinated delivery schedules for timely supply of resort materials.
- Monitored inventory levels to ensure availability of essential supplies.
- Assisted in training new employees on expediting protocols and procedures.
- Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
Manager
Washington Art Association and Gallery
Washington
08.2018 - 08.2019
- Managed daily operations of a community-focused art gallery.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw exhibit planning and installation processes for diverse artists.
Studio Assistant and Cashier
Village Center for the Arts
New Milford
07.2017 - 08.2018
- Assisted instructors in organizing art classes and workshops at the community center.
- Managed social media accounts by creating content related to studio services.
- Supported community outreach efforts by promoting events and exhibitions.
- Entered price changes by referring to price sheets and special sale bulletins.
- Assisted customers individually.
- Trained volunteers.
- Balanced cash drawer by counting cash at beginning and end of work shift.
- Computed and recorded totals of transactions.
- Cleaned and organized art supplies daily.
Education
Bachelor of Science (B.S.) - Health Promotion Focus
University of Lynchburg
Lynchburg, VA05-2026
Skills
- Health education
- Personal care assistance
- Customer service
- Event coordination
- Team collaboration
- Communication skills
- Hospitality service expertise
Certification
- Certified Nursing Assistant (CNA), 2019
- NASPA Peer Educator
- PADI Scuba Diving
Affiliations
Red Cross volunteer
Timeline
PCA
The Summit - Retirement Community
11.2022 - 12.2023
Sales Associate
Plato's Closet
09.2022 - 11.2022
Expeditor, Food Runner, Busser, Pool Server
The Mayflower Resort and Spa
06.2019 - 09.2019
Manager
Washington Art Association and Gallery
08.2018 - 08.2019
Bartender/Server
Lucia Ristorante
07.2018 - 12.2025
Studio Assistant and Cashier
Village Center for the Arts
07.2017 - 08.2018
Bachelor of Science (B.S.) - Health Promotion Focus
University of Lynchburg