Lucy Cowden
American Fork
Summary
Dynamic, results-oriented professional with a robust background in customer relations and client retention. Expertise in elevating client satisfaction and loyalty through proactive communication and customized solutions. Known for a strong work ethic, honesty, and dependability while consistently fostering positive relationships that drive business success. Committed to delivering exceptional service and achieving organizational goals through strategic engagement and support.
Overview
6
6
years of professional experience
Work History
Accounting Support Specialist
Bill.com
Draper, Utah
03.2023 - Current
- Oversaw portfolio of eight personal clients, maintaining consistent high-touch support for timely financial records.
- Tracked, managed, and reconciled client payments while delivering detailed weekly audit-ready reports.
- Cultivated strong client relationships through regular communication, fostering trust and enhancing retention.
- Proactively identified and resolved issues that prevented churn, increasing client satisfaction.
- Customized platform usage and workflows to align with specific business needs and preferences.
- Communicated clearly via email, simplifying complex financial processes for clients.
- Processed $19,374,755 annually with over 98% success rate.
Customer Service Supervisor
Winner Aviation
Provo, Utah
08.2021 - 06.2023
- Led and mentored a team of 10, emphasizing empathy, communication, and elevated customer interactions.
- Handled escalated situations with professionalism, transforming challenges into positive client outcomes.
- Built client relationships by anticipating needs and providing solution-oriented experiences.
- Trained new hires on creating exceptional customer experiences and maintaining brand standards.
- Delivered personalized service to clients, creating seamless and welcoming interactions.
Office Manager
Allen Consulting Engineers
Mesa, Arizona
01.2020 - 04.2021
- Oversaw daily office operations, ensuring smooth workflow and operational efficiency.
- Developed and implemented filing systems, enhancing organization of project documentation.
- Handled phone calls, managed emails, routed mail, and coordinated courier services to support communication.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
Education
High School Diploma -
Highland High School
Gilbert, AZ05-2021
Master Esthetician -
Taylor Andrews Academy
Provo, UT01-2022
Skills
- Records management
- Time management
- Customer relations and retention
- Conflict resolution
- Team development
- Data entry
- Goal Oriented
- Adaptability in fast-paced environments
- Critical thinking
- Great multitasker
- Excellent communication
Timeline
Accounting Support Specialist
Bill.com
03.2023 - Current
Customer Service Supervisor
Winner Aviation
08.2021 - 06.2023
Office Manager
Allen Consulting Engineers
01.2020 - 04.2021
High School Diploma -
Highland High School
Master Esthetician -
Taylor Andrews Academy