Jennifer Weis
Ocala,FL
Summary
Results-driven Accounting Support Specialist known for strong organizational skills and attention to detail. Experienced in managing accounts payable and receivable processes, committed to maintaining accuracy and customer satisfaction while fostering collaborative team environments.
Overview
31
31
years of professional experience
Work History
Accounting Support Specialist
Automate by Dealersocket
Texas
09.2013 - Current
- Managed high-volume calls, ensuring prompt resolution of issues and maintaining customer satisfaction.
- Trained new team members on company policies, procedures, and best practices for customer engagement.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
AP/AR Specialist
FOGGS AUTOMOTIVE
Glenville, NY
07.2006 - 02.2013
- Processed accounts receivable and payable transactions to ensure timely payments and accurate financial records.
- Monitored aging reports, identifying overdue accounts and initiating collection efforts to mitigate losses.
- Reconciled vendor statements and resolved discrepancies to maintain strong supplier relationships.
- Coordinated invoice approvals, streamlining workflow and enhancing operational efficiency.
- Increased efficiency in accounts payable processes through the implementation of electronic payment systems.
- Improved cash flow by diligently managing account collections and resolving outstanding invoices.
- Reduced discrepancies in vendor invoicing by closely monitoring purchase orders and communicating with suppliers.
- Streamlined accounts receivable processes by implementing an efficient invoicing system, reducing payment delays.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Input financial data and produced reports using [Software].
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
AP/AR
Venbro Industries
Glenville, NY
05.1995 - 06.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Science - Accounting
Schenectady County Community College
Schenectady, NY05-1992
Bachelor of Science - Accounting
SUNY Empire State College
Saratoga Springs, NY01-2015
Skills
- Accounts payable and receivable
- Invoice processing
- Invoicing
- General ledger management
- Payroll processing
- Journal entries
- Bank reconciliation
- Account reconciliation
- GL reconciliation
- Month-end reports
- Fixed asset management
- Client relations
- Data analysis
- Financial statements
- Financial expertise
- Profit and loss analysis
- Auditing procedures
- Revenue recognition
- Expense tracking
- Fixed assets accounting
- Financial analysis
- Data entry
- MS office
- Attention to detail
- Month-end procedures
- Teamwork
- Customer service
- Balance reconciliation
- Month-end closing
- Collaborative projects
- Organizational skills
- Problem-solving
Timeline
Accounting Support Specialist
Automate by Dealersocket
09.2013 - Current
AP/AR Specialist
FOGGS AUTOMOTIVE
07.2006 - 02.2013
AP/AR
Venbro Industries
05.1995 - 06.2005
Bachelor of Science - Accounting
SUNY Empire State College
Associate of Science - Accounting
Schenectady County Community College