Lucy Ferrini
Fairfax,VA
Overview
6
6
years of professional experience
Work History
Server/Bartender
Applebee's Grill + Bar
06.2022 - 08.2023
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Served customers 40-70 hours weekly on bar and floor.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Hostess/Server
Lazy Jack's
05.2022 - 08.2023
- Provided customer service 25-40 hours weekly to maintain a positive atmosphere for customers and co-workers.
- Strengthened team morale by fostering atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Trained new hostesses/servers on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Gelato Scooper
Carolyn Otteny
03.2019 - 08.2021
- Collaborated with team members to create visually appealing gelato displays for an inviting atmosphere.
- Balanced multiple responsibilities simultaneously during peak hours by prioritizing tasks effectively.
- Guided new hires through their process to get acquainted to work ethics and co-workers.
- Accurately operated cash register to process customer payments for 15-35 hours weekly.
Boy's Varsity Basketball Team Manager
Jim Mulvey And John Mulvery
11.2017 - 03.2021
- Aided 15 players by helping them through injury and recovery 10-16 hours weekly.
- Assembled statistics for each player from stats that were taken from games and practices.
- Created statistic sheets for coaches to look at for each individual player.
Varsity Football Team Manager
Bryan Pafford
08.2017 - 10.2020
- Led 70 men through drills and stretching.
- Documented games through films so it could be revised and learned from in previous games.
- Assisted the athletic trainer in helping with injuries of players 12-18 hours weekly.
Education
Bachelor of Science - Health Administration
George Mason University
Fairfax, VA05.2025
Skills
- Customer Service
- Strong Work Ethic
- Organizational Skills
- Problem Resolution
- Strategic Planning
- Teamwork and Collaboration
- Work Planning and Prioritization
Extracurriculars
- Chi Omega
- Club Tennis
- National Society of Leadership and Success
Timeline
Server/Bartender
Applebee's Grill + Bar
06.2022 - 08.2023
Hostess/Server
Lazy Jack's
05.2022 - 08.2023
Gelato Scooper
Carolyn Otteny
03.2019 - 08.2021
Boy's Varsity Basketball Team Manager
Jim Mulvey And John Mulvery
11.2017 - 03.2021
Varsity Football Team Manager
Bryan Pafford
08.2017 - 10.2020
Bachelor of Science - Health Administration
George Mason University