Hi, I’m
Lucy Gabrielson
Hibbing
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
years of professional experience
Work History
Palmers Tavern
Bartender
06.2024 - Current
Job overview
- Crafted signature cocktails and customized beverages based on customer preferences.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Developed and maintained relationships with regular patrons, fostering customer loyalty.
- Resolved customer complaints promptly, improving overall guest satisfaction scores.
Applebee’s
Waitress
10.2022 - 06.2024
Job overview
- Recognized as a top performer in restaurant and mentioned by company managers in online reviews
- Served and engaged with over 200 customers per shift on average at a national chain restaurant
- Memorized over 45 menu items and rotating specials in order to give customized recommendations to guests.
- Consistently hit upsell alcohol and food goals of 50 customers per shift.
Erbert & Gerbert’s
Shift Leader
11.2021 - 08.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Walgreens
Cashier
01.2021 - 11.2021
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Dairy Queen
Shift Leader
04.2020 - 10.2020
Job overview
- Optimized processes and supervised over 10 employees.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
North Dakota State UniversityFargo, ND
No Degree from Strategic Communication
05-2025
University Overview
- Extracurricular Activities: Interned for the NDSU football program as a recruitment intern.
Hibbing High SchoolHibbing, MN
High School Diploma
06.2022
Skills
- Conflict Resolution
- Role Modeling
- Team Leadership
- Food Safety
- Money Handling
- Customer Service
- Time Management
Timeline
Bartender
Palmers Tavern
06.2024 - Current
Waitress
Applebee’s
10.2022 - 06.2024
Shift Leader
Erbert & Gerbert’s
11.2021 - 08.2022
Cashier
Walgreens
01.2021 - 11.2021
Shift Leader
Dairy Queen
04.2020 - 10.2020
Hibbing High School
High School Diploma
North Dakota State University
No Degree from Strategic Communication