Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Govoni

Burlington,United States

Summary

Political science major currently attending the University of Vermont offering skills in customer service, legal research, and retail. Enthusiastic team player interested in helping grow a company and better the work environment both for the employees and the customers.

Overview

12
12
years of professional experience

Work History

Sales Associate

Jess Boutique
Burlington, VT
10.2022 - Current
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Processed returned merchandise according to company policies.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Used product knowledge to suggest items to match client needs.

Legal Intern

Clark Werner & Flynn
Burlington, VT
05.2022 - 08.2022
  • Responded to client calls and inquiries to deliver applicable information.
  • Demonstrated working with people across different social identities and backgrounds.
  • Worked independently to meet deadlines and achieve objectives for special projects.
  • Wrote medical summaries to be used in civil lawsuits.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Analyzed facts and case law to determine possible defenses for clients.
  • Answered management's questions and effectively presented information upon request.

Retail Sales Associate

Klingers Bread co
Burlington , Vermont
10.2021 - 01.2022
  • I was asked to be the Retail Manager while at this job
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Legal Intern

Clark Werner & Flynn Legal Group
Burlington, VT
05.2020 - 08.2020
  • Participated in client interviews, observed questioning process and documented information.
  • Demonstrated working with people across different social identities and backgrounds.
  • Responded to client calls and inquiries to deliver applicable information.
  • Worked independently to meet deadlines and achieve objectives for special projects.
  • Created organized filing system for legal documentation.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Drafted and edited client correspondence, demand letters and legal memoranda.
  • Analyzed facts and case law to determine possible defenses for clients.
  • Answered management's questions and effectively presented information upon request.

Retail Associate

Klingers Bread Co.
Burlington, VT
02.2017 - 05.2018
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked pastry cases, sandwich cases, drink coolers, and shelves with merchandise and changed signage to promote specials.
  • Made breakfast sandwiches while keeping a neat and clean work space.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Kept the retail and kitchen area clean and up to food safety code.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Restocked and organized shelves during slow periods to maintain store appearance.

Co-Founder of The Town Neck Company

Self Employed
Sandwich , MA
02.2012 - 08.2017
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Utilized research to create actionable go-to-market strategy.
  • Developed products and worked on logo design for the merchandize.
  • Helped create a business model and brand.
  • Worked with non-profits and donated 5% of our proceeds from the company in order to protect the local beach from erosion.
  • Reconciled financial transactions, reviewing reports for correct distribution of commissions and other incentives.
  • Handled cash register functions and oversaw credit and debit cards, personal check and cash transactions.
  • Greeted customers pleasantly and offered immediate and enthusiastic service.
  • Served customers with wide range of financial and administrative inquiries.
  • Maintained accurate counts of cash and general metrics with careful attention to transaction details.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.

Education

Bachelor of Arts - Political Science

University of Vermont
Burlington, VT
05-2024

High School Diploma -

Burlington High School
Burlington VT
05.2018

Some College (No Degree) - Law and Society

American University
Washington D.C.

Skills

  • Legal file maintenance
  • Relationship building and rapport
  • Project oversight
  • Legal projects
  • Data entry
  • Research
  • Teamwork
  • Retail sales
  • Customer assistance
  • Money handling
  • Retail merchandising expertise
  • Sales and Promotions
  • Product Knowledge
  • Merchandise restocking
  • ID verification
  • Plating and presentation
  • Safe food handling
  • Team contribution
  • Quality control
  • Food assembly
  • Brand management
  • Microsoft Office
  • Critical thinking
  • Communication
  • Conflict resolution
  • People skills
  • Organizational skills
  • Problem resolution

Timeline

Sales Associate

Jess Boutique
10.2022 - Current

Legal Intern

Clark Werner & Flynn
05.2022 - 08.2022

Retail Sales Associate

Klingers Bread co
10.2021 - 01.2022

Legal Intern

Clark Werner & Flynn Legal Group
05.2020 - 08.2020

Retail Associate

Klingers Bread Co.
02.2017 - 05.2018

Co-Founder of The Town Neck Company

Self Employed
02.2012 - 08.2017

Bachelor of Arts - Political Science

University of Vermont

High School Diploma -

Burlington High School

Some College (No Degree) - Law and Society

American University

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Lucy Govoni