Lucy Hettinger
Chesapeake,VA
Overview
25
25
years of professional experience
Work History
Production Support Processing Specialist
Liberty Mutual
Chesapeake, Virginia
10.2024 - 08.2026
- Utilized software programs to enter data into the system and maintain records.
- Maintained confidentiality of sensitive customer information at all times.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Input numerical or alphabetical data into computer systems using standardized procedures.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Extracted information from documents to verify correctness.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Organized and filed data in appropriate locations for easy access to essential information.
Office Administrator
Great Bridge Auto
Chesapeake, VA
11.2020 - 12.2022
- Interacted professionally with customers and internal personnel to address inquiries via phone and email.
- Created memos, letters, and documents to enhance internal and external communication.
- Maintained impeccable office organization to support efficiency and performance objectives.
- Monitored client payments and promptly contacted clients regarding overdue accounts.
- Implemented company protocols to facilitate smooth daily operations.
- Managed office supply inventory, ensuring timely ordering of essential items.
- Processed orders for equipment and supplies within budgetary constraints to maintain control.
- Accurately managed accounts payable, ensuring timely payment of vendor invoices.
Assistant Manager
Carrie's Cakes
Virginia Beach, VA
07.2018 - 08.2020
- Planned and prepared workflow schedules, delegating tasks.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Guided bakery staff by prioritizing tasks and offering constructive feedback, enabling consistent delivery of excellent customer service.
- Implemented and executed merchandising programs to maintain and increase sales.
- Revamped bakery menus by suggesting new regular and seasonal product offerings.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Resolved problems or concerns to satisfaction of involved parties.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- In charge of all social media accounts.
Assistance Spa Manager
Elite Therapies
Virginia Beach, VA
03.2010 - 10.2018
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Documented client records and information.
- Hired, led and provided performance management for spa employees.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
- Used social media content on Instagram, Facebook and LinkedIn to build revenue.
- Developed programs focused on client objectives.
Nail Technician
Serenity Nails
Chesapeake, VA
09.2007 - 09.2009
- Met with clients to discuss needs, service preferences and special requests.
- Introduced signature services, acrylics and gel tips to increase overall sales.
- Built repeat client base to increase profits and stabilize cash flow.
- Completed daily customer appointments and updated master schedule.
- Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
- Resolved guest complaints.
Sales Associate
Bath & Body Works
Chesapeake, VA
11.2001 - 02.2004
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Worked with fellow sales team members to achieve group targets.
Education
Licensed Massage Therapist -
Fuller School of Mssage
Virginia Beach, VA08.2007
High School Diploma -
Northeast High School
Oakland Park, FL05.1991
Skills
- Product and service knowledge
- Sales monitoring
- Orientating and training
- Retail operations management
Timeline
Production Support Processing Specialist
Liberty Mutual
10.2024 - 08.2026
Office Administrator
Great Bridge Auto
11.2020 - 12.2022
Assistant Manager
Carrie's Cakes
07.2018 - 08.2020
Assistance Spa Manager
Elite Therapies
03.2010 - 10.2018
Nail Technician
Serenity Nails
09.2007 - 09.2009
Sales Associate
Bath & Body Works
11.2001 - 02.2004
Licensed Massage Therapist -
Fuller School of Mssage
High School Diploma -
Northeast High School