Lucy Hinojosa
Riverside,CA
Summary
Proven leader and efficient communicator, adept at enhancing customer loyalty and streamlining operations, evidenced by roles at Del Taco Inc. and other notable employers. Excelled in customer service and problem-solving, significantly improving team productivity and maintaining high quality standards. Skilled in patient care and teamwork, consistently achieving results beyond expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Taco Bell
06.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Helped customers complete purchases, locate items, and join reward programs.
Gate Service Assistant
County Of Riverside Waste Resources
03.2023 - 09.2023
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
Traffic Control
Waste Resources
08.2022 - 03.2023
- Strengthened team performance by assisting colleagues in understanding hand signals and other communication methods essential for safe spotting practices.
- Increased efficiency by maintaining clear lines of communication between lifting equipment operators and ground personnel.
- Reduced accidents through vigilant monitoring of a worksite, identifying potential hazards and taking corrective actions promptly.
Cashier
Mc. Donalds
03.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Team Leader
Del Taco Inc.
05.2021 - 02.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
John W. North High School
Riverside, CA05.2022
Skills
- Work Ethic and Integrity
- Customer Assistance
- Customer Service
- Time management skills
- Venipuncture
- Order of draw
- Patient Care
- Verbal and written communication
- Teamwork and Collaboration
- Problem-Solving
- Quality Control
- Communication abilities
Certification
Certified Phlebotomy Technician I
Timeline
Cashier
Taco Bell
06.2024 - Current
Gate Service Assistant
County Of Riverside Waste Resources
03.2023 - 09.2023
Traffic Control
Waste Resources
08.2022 - 03.2023
Cashier
Mc. Donalds
03.2022 - 07.2022
Team Leader
Del Taco Inc.
05.2021 - 02.2022
High School Diploma -
John W. North High School