I'm a dynamic and result oriented UX/UI Designer with over 3 years of combined professional and academic experience in user research, user experience, design thinking and user interface design. I have participated in high-level, time-sensitive projects in the FinTech space working with current technological advances including AI, LLMs and Prompt Engineering. I have experience working within an Agile setting and I am proficient in programs including Figma, Adobe XD, Miro, Atlassian products and Balsamiq.
Overview
6
6
years of professional experience
Work History
UX Designer
Digital Federal Credit Union
06.2023 - Current
Personally launched a full UX/UI evaluation of the organization-wide CRM platform vital for tracking member data and executing a wide range of business area and member service requests; achieved by utilizing the design thinking methodology to identify the needs and frictions of high volume platform users.
Assisted in cutting down on handling time by ideating external platform integration opportunities aimed at providing a single-source CRM system. And assisted in the creation of persona developments aimed at capturing the experiences of internal employees to center user needs during the creation of new digital products
Central to the research and construction of an organization-wide Design System framework focused on streamlining the design-to-dev process by creating reusable UI components, design tokens, style guides, and accessibility documentation
Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
Presented design concepts to executive leadership, effectively communicating rationale behind decisions and advocating for user-centric approaches.
Spearheaded transformative B2B UX initiatives, leveraging AI for employee process streamlining and orchestrated real-time fraud policy tracking, driving significant operational efficiencies
Successfully project-managed end-to-end processes in an agile setting utilizing Confluence and Jira for task tracking, meeting documentation and project lifespan details
Collaborated seamlessly with software engineers and data scientists across distinctive projects to ensure a synergistic integration of design principals and technical implementations
Master’s Dissertation
University of Brighton
09.2021 - 11.2022
Designed and prototyped a mobile application geared towards women’s nightlife safety by offering customization opportunities, and application engagement via comments and rating systems.
Conducted user interviews to inform design decisions reflective of user needs and goals, leading to a user persona reflective of user motivations, behaviors, and pain points
Utilized findings of user research process to determine feature development, application information architecture, and app navigation and functionality
Launched rigorous moderated task analysis testing and non moderated surveys to determine the usability and intuitive nature of the application
Delivered a high-fidelity clickable prototype for the safety application allowing users to seamlessly navigate common sections, trigger SMS messaging, and rate multiple venue on a list of safety standards
Master’s Level Project
University of Brighton
09.2021 - 11.2022
Performed an in-depth re-design of an existing company website
Determined pre-existing usability, navigation, information architecture and overall user experience pitfalls of company website via a series of formative usability testing methods
Followed a UX core principals design process to ensure redesign fit needs discovered during formative testing
Conducted a competitor analysis and user survey to help inform design decisions
Developed and design wireframes and an updated web interface via Balsamiq and Figma and performed a series of summative usability tests to ensure a successful re-design.
Case Manager
Lifeworks Inc.
01.2019 - 01.2021
An employment-based day program catering to adults with developmental disabilities
Responsible for coordinating and tracking information for multiple individual service plans (ISP)
Tracked client goals and objectives through online databases
Curated academic and life skill content to suit the individual needs of clients
Served as a vocational coach at a variety of work enclaves to track, collect, and report client work performances.
Education
Master of Science - User Experience Design
University of Brighton
Brighton, United Kingdom
11.2022
Certificate - Visual Design
General Assembly
Remote - Boston, Massachusetts
2022
Certificate - User Experience Design
General Assembly
Remote - Boston, Massachusetts
02.2021
Bachelor of Arts - Studio Arts
Wheaton College
Norton, Massachusetts
05.2015
Skills
Figma, Miro, Balsamiq (design, prototype and wireframe platforms)
UserZoom (usability testing platform)
SAP Signavio (BPM and journey mapping platform)
Design Thinking Strategy and UX Design Process Principles (persona development, empathy maps and affinity maps)
Loan Specialist / Member Service Representative at Digital Federal Credit UnionLoan Specialist / Member Service Representative at Digital Federal Credit Union