Lucy Johnson
Woburn
Summary
I'm a dynamic and result oriented UX/UI Designer with over 3 years of combined professional and academic experience in user research, user experience, design thinking and user interface design. I have participated in high-level, time-sensitive projects in the FinTech space working with current technological advances including AI, LLMs and Prompt Engineering. I have experience working within an Agile setting and I am proficient in programs including Figma, Adobe XD, Miro, Atlassian products and Balsamiq.
Overview
6
6
years of professional experience
Work History
UX Designer
Digital Federal Credit Union
2023.06 - Current
- Personally launched a full UX/UI evaluation of the organization-wide CRM platform vital for tracking member data and executing a wide range of business area and member service requests; achieved by utilizing the design thinking methodology to identify the needs and frictions of high volume platform users.
- Assisted in cutting down on handling time by ideating external platform integration opportunities aimed at providing a single-source CRM system. And assisted in the creation of persona developments aimed at capturing the experiences of internal employees to center user needs during the creation of new digital products
- Central to the research and construction of an organization-wide Design System framework focused on streamlining the design-to-dev process by creating reusable UI components, design tokens, style guides, and accessibility documentation
- Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
- Presented design concepts to executive leadership, effectively communicating rationale behind decisions and advocating for user-centric approaches.
- Spearheaded transformative B2B UX initiatives, leveraging AI for employee process streamlining and orchestrated real-time fraud policy tracking, driving significant operational efficiencies
- Successfully project-managed end-to-end processes in an agile setting utilizing Confluence and Jira for task tracking, meeting documentation and project lifespan details
- Collaborated seamlessly with software engineers and data scientists across distinctive projects to ensure a synergistic integration of design principals and technical implementations
Master’s Dissertation
University of Brighton
2021.09 - 2022.11
- Designed and prototyped a mobile application geared towards women’s nightlife safety by offering customization opportunities, and application engagement via comments and rating systems.
- Conducted user interviews to inform design decisions reflective of user needs and goals, leading to a user persona reflective of user motivations, behaviors, and pain points
- Utilized findings of user research process to determine feature development, application information architecture, and app navigation and functionality
- Launched rigorous moderated task analysis testing and non moderated surveys to determine the usability and intuitive nature of the application
- Delivered a high-fidelity clickable prototype for the safety application allowing users to seamlessly navigate common sections, trigger SMS messaging, and rate multiple venue on a list of safety standards
Master’s Level Project
University of Brighton
2021.09 - 2022.11
- Performed an in-depth re-design of an existing company website
- Determined pre-existing usability, navigation, information architecture and overall user experience pitfalls of company website via a series of formative usability testing methods
- Followed a UX core principals design process to ensure redesign fit needs discovered during formative testing
- Conducted a competitor analysis and user survey to help inform design decisions
- Developed and design wireframes and an updated web interface via Balsamiq and Figma and performed a series of summative usability tests to ensure a successful re-design.
Case Manager
Lifeworks Inc.
2019.01 - 2021.01
- An employment-based day program catering to adults with developmental disabilities
- Responsible for coordinating and tracking information for multiple individual service plans (ISP)
- Tracked client goals and objectives through online databases
- Curated academic and life skill content to suit the individual needs of clients
- Served as a vocational coach at a variety of work enclaves to track, collect, and report client work performances.
Education
Master of Science - User Experience Design
University of Brighton
Brighton, United Kingdom11.2022
Certificate - Visual Design
General Assembly
Remote - Boston, Massachusetts2022
Certificate - User Experience Design
General Assembly
Remote - Boston, Massachusetts02.2021
Bachelor of Arts - Studio Arts
Wheaton College
Norton, Massachusetts05.2015
Skills
- Figma, Miro, Balsamiq (design, prototype and wireframe platforms)
- UserZoom (usability testing platform)
- SAP Signavio (BPM and journey mapping platform)
- Design Thinking Strategy and UX Design Process Principles (persona development, empathy maps and affinity maps)
Timeline
UX Designer
Digital Federal Credit Union
2023.06 - Current
Master’s Dissertation
University of Brighton
2021.09 - 2022.11
Master’s Level Project
University of Brighton
2021.09 - 2022.11
Case Manager
Lifeworks Inc.
2019.01 - 2021.01
Master of Science - User Experience Design
University of Brighton
Certificate - Visual Design
General Assembly
Certificate - User Experience Design
General Assembly
Bachelor of Arts - Studio Arts
Wheaton College
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