Lucy Kirk
Mocksville,NC
Summary
Driven professional with experience at Forsyth Medical Center, showcasing strong problem-solving and excellent people skills. Expert in fostering patient independence, enhancing satisfaction through compassionate care. Demonstrates a proven ability to collaborate with teams, multitask, and maintain punctuality, contributing to significant improvements in patient experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Wagner Appliance
Winston-Salem
01.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
CNA
Forsyth Medical Center
Winston-Salem, NC
12.2022 - 01.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
NA 1 -
Forsyth Technical Community College
12.2022
Davie High School
Mocksville, NC06.2010
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
Certification
CNA 1
BLS
Timeline
Sales Associate
Wagner Appliance
01.2024 - Current
CNA
Forsyth Medical Center
12.2022 - 01.2024
NA 1 -
Forsyth Technical Community College
Davie High School