Lucy Konuwa
Philadelphia,PA
Summary
Self-motivated Communication Specialist brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
11
11
years of professional experience
Work History
Client Financial Support Supervisor
JG Wentworth
01.2020 - Current
- Developed and maintained relationships with clients to enhance client satisfaction.
- Assessed personnel performance and implemented incentives through team-building events to boost morale.
- Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data.
- Coached employees through daily operations and complex problems.
- Managing inbound/outbound calls and customer service inquiries, generating sales leads that develop into new clients. Identifying and assessing clients needs to achieve satisfaction.
Staffing Manager
Delta-t Group
02.2019 - 08.2021
- Reviewed applications and resumes to support hiring activities.
- Implement various staffing solutions such as recruitment, scheduling, performance monitoring, and staffing report preparations in healthcare.
- Developed marketing strategies to generate leads. Managed over 60 client calls per day. Increased recruitment by 10%
- Recruited and hired employees (RN, CNA,HHA).
- Coordinated technical training and personal development classes for staff members.
Store Manager
Pandora
03.2017 - 02.2019
- Responsible for day-to-day productive such as sales metrics, marketing ads and campaigns. Recruiting, scheduling on-boarding and back office operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
Victoria's Secret & PINK
05.2012 - 03.2017
- Drives total store results with specific responsibility for brand's commitment to being Best at Bras.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecast of customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Increased sales by 8% at the end of Q4, annually.
Education
Bachelor of Arts - Communications I Business Management
University of Pittsburgh
Pittsburgh, PASkills
- Organizational Systems
- Evaluate Performance
- Staff Training
- Customer Satisfaction
Timeline
Client Financial Support Supervisor
JG Wentworth
01.2020 - Current
Staffing Manager
Delta-t Group
02.2019 - 08.2021
Store Manager
Pandora
03.2017 - 02.2019
Store Manager
Victoria's Secret & PINK
05.2012 - 03.2017
Bachelor of Arts - Communications I Business Management
University of Pittsburgh
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