Lucy Le
Norridge,IL
Summary
A highly motivated individual who is looking to secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Control Room Specialist
JPMorgan Chase
Chicago, IL
07.2018 - Current
- Prioritizes and assigns tasks to accomplish service goals efficiently.
- Implements leadership changes to improve systems of production control and standard operating procedures.
- Provides excellent customer experience from assisting with deposit-related questions, understanding their urgency, and solving relevant issues in a timely and accurate manner.
- Monitors transmission of important data, such as client service data, data entries, and other deadlines.
- Won Portrait award (Top performer) (2024)
Team Leader in Receivables Operations
Bank of America
Chicago, IL
12.2003 - 07.2018
- Promoted to oversee critical accounts within 6 months of assuming the role.
- Motivated and empowered team members to enhance customer satisfaction and loyalty, fostering retention and growth.
- Consistently ranked among the top 10% performers within a staff of 500.
- Oversaw operations workflow and assisted team members in meeting daily goals.
- Received an award for "0" errors in the year 2015.
2nd Assistant Manager
McDonald's
Chicago, IL
02.1996 - 11.2003
- Achieved the best performance in service and sales among the Chicago region in the year of 2000.
- Enforced company policies and procedures to enhance operational standards across departments
- Exercised sound judgement and decision-making in escalating concerns and resolving issues.
- Utilized leadership skills to identify deficiencies and opportunities for improving policies, procedures, and controls.
Education
High School Diploma -
Theodore Roosevelt High School
06.1999
Skills
- Strong analytical capabilities
- Excellent organizational proficiency
- Effective multitasking and prioritization
- Keen attention to detail
- Proficient at working under pressure
- Skilled in research and issue troubleshooting
- Excellent time management abilities
- Typing skills with over 50 WPM
Languages
English
Chinese (Cantonese)
Spanish
Certification
- Xactimate
- Sanitation
Timeline
Control Room Specialist
JPMorgan Chase
07.2018 - Current
Team Leader in Receivables Operations
Bank of America
12.2003 - 07.2018
2nd Assistant Manager
McDonald's
02.1996 - 11.2003
High School Diploma -
Theodore Roosevelt High School