Lucy Orr
Campbell Snacks / Pepperidge Farm
Charlotte,NC
24
years of professional experience
Detail-oriented order processing professional recognized for a strong commitment to accuracy and efficiency in order fulfillment. Proven success in optimizing operational workflows and ensuring timely deliveries, contributing to enhanced customer satisfaction. Highly adaptable to changing demands with a demonstrated ability to collaborate effectively within teams while leveraging excellent problem-solving and communication skills. Dedicated to driving results and fostering a seamless order management process.
Work History
Supply Chain Analyst (Remote)
8 Years 5 Months- Processed customer orders efficiently using ERP systems to ensure timely fulfillment.
- Coordinated order confirmations and updates, enhancing customer communication and satisfaction.
- Monitored inventory levels, initiated stock replenishment to prevent shortages and delays.
- Collaborated with logistics teams to streamline shipping processes and reduce lead times.
- Trained new staff on order processing procedures, improving team productivity and accuracy.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Coordinated with warehouse staff for accurate inventory management and timely shipment of products.
- Consistently met or exceeded individual performance metrics related to order processing speed, accuracy, and customer satisfaction ratings.
Customer Management Claims Specialist
5 Years 8 Months- Processed and verified financial deductions and customer claims for more than 1,000 accounts while ensuring data accuracy and compliance.
- Maintained accurate customer records, debits, credits, and supporting documentation within company systems.
- Reviewed invoices, bills of lading, receiving documentation, and order records to identify and resolve discrepancies.
- Prepared documentation for audits and verified approved credits and overages to maintain data integrity.
- Collected over $457,524 within six months through timely claims processing and account reconciliation.
- Communicated with customers and internal departments to resolve order-related issues and provide accurate status updates.
- Collaboratived auditors on documentation standards, exception handling, and quality assurance procedures.
Customer Service Team Lead
4 Years 11 Months- Coordinated daily workflow and administrative activities for a customer service team.
- Maintained accurate records and documentation while ensuring timely completion of assigned tasks.
- Trained new employees on operational procedures, systems, and quality standards.
- Implemented an online scheduling system that reduced vacation request processing time by 30%.
- Improved office supply inventory and administrative processes, reducing fulfillment and invoicing processing time by 15%.
Senior Customer Service Representative
3 Years 9 Months- Managed high-volume customer inquiries while maintaining accurate account documentation.
- Entered and updated customer information across multiple business systems with a high degree of accuracy.
- Resolved customer concerns through effective communication and collaboration with internal departments.
- Consistently met productivity and quality performance standards in a fast-paced environment.
Education
Certificate - Accounting
Skills
Order Processing & Order Lifecycle Management
Customer Record Management
SAP
AS400
Microsoft Office Suite
Database Maintenance
Order Tracking & Status Updates
Reporting & Documentation
Cross-Functional Collaboration
Attention to Detail
Customer Service
ERP systems
Order tracking
Invoicing and billing
Verifying shipments
Shipping procedures
Returns processing
Releasing orders
Timeline
Supply Chain Analyst (Remote)
Campbell Snacks / Pepperidge Farm
02.2018 - CurrentRead More
Customer Management Claims Specialist
Snyder's-Lance
06.2012 - 02.2018Read More
Customer Service Team Lead
Snyder's-Lance
06.2007 - 05.2012Read More
Senior Customer Service Representative
Sprint/Nextel
08.2002 - 05.2006Read More
Brookstone College – Charlotte
Certificate from Accounting
Read More