Lucy Perez
Fort Worth,TX
Summary
HR Generalist with 5+ years of experience supporting large-scale supply chain and warehouse operations in high-volume environments. Partner with leadership to support employee relations, onboarding, performance management, and HR compliance across multiple shifts. Experienced in HRIS systems, benefits administration, and workforce development. Relocating to Texas.
Overview
8
8
years of professional experience
Work History
Senior HR Generalist
GXO Logistics
Bethlehem, PA
03.2024 - Current
- Point of contact for employee relations matters, including conflict resolution, disciplinary actions, and performance improvement.
- Advise leadership on HR policies compliance requirements, and best practices to mitigate risk and ensure consistent application.
- Streamlined onboarding and orientation processes, improving new-hire experience and retention.
- Supported benefits administration, payroll coordination, and employee inquiries across multiple shifts.
- Assisted with unemployment claims and represented the organization in hearings.
- Supported high volume peak seasons by onboarding 150+ seasonal employees per peak, ensuring timely orientation, I-9 compliance, and policy training to meet operational demands.
- Contributed as a CATS team member by planning employee engagement initiatives, safety focused events, and community donation and volunteer programs.
HR Generalist
DHL Supply Chain
Bethlehem, PA
09.2021 - 03.2024
- Supported full-cycle HR operations in high-volume logistics environment.
- Reduced employee turnover by 30% through improved onboarding processes and employee engagement initiatives.
- Facilitated training programs for employees and leadership.
- Partnered with management on talent acquisition, interviews, promotions, and performance reviews.
- Promoted workplace safety through compliance training and enforcement of company standards.
- Conducted audits to ensure adherence to human resources policies and compliance.
- Served on the Associate Relations Committee (ARC) team, supporting community outreach, donation drives, and on-site employee engagement events.
Assistant General Manager
Woodspring Suites Hotel
Bethlehem, PA
02.2019 - 06.2023
- Oversaw daily operations while managing HR-related functions including hiring, onboarding, scheduling, employee relations, and performance management.
- Resolved employee and guest concerns, maintaining high service standards and compliance.
- Trained and motivated team to meet operational and financial goals.
- Supported daily hotel operations by assisting with room turnover, housekeeping coordination, and staffing needs during peak occupancy.
Human Resources Assistant
Chimney Rock Inn
Flemington, NJ
06.2018 - 02.2020
- Screened resumes, coordinated interviews, and supported hiring of 40+ employees.
- Supported new location opening through job fair coordination and ensuring timely staffing and onboarding.
- Ensured onboarding compliance and accurate employee record maintenance using HRIS systems.
- Responded to employee inquiries regarding policies, benefits, and procedures.
- Coordinated staff training and development programs to improve retention.
Education
SHRM-CP Training Completed (Exam Scheduled) -
Lehigh Valley Chapter of SHRM
05-2026
Associate of Science - Hospitality Management
Northampton Community College
Bethlehem, PA01-2020
Skills
- Employee Relations & Investigations
- Onboarding & Offboarding
- Benefits & Payroll Support
- HR Compliance (FMLA, ADA, EEOC)
- Training & Development
- Employee Engagement & Retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior HR Generalist
GXO Logistics
03.2024 - Current
HR Generalist
DHL Supply Chain
09.2021 - 03.2024
Assistant General Manager
Woodspring Suites Hotel
02.2019 - 06.2023
Human Resources Assistant
Chimney Rock Inn
06.2018 - 02.2020
SHRM-CP Training Completed (Exam Scheduled) -
Lehigh Valley Chapter of SHRM
Associate of Science - Hospitality Management
Northampton Community College