Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Barista

Lucy Rios

Melbourne

Summary

Customer service representative of 6+ years with leadership experience and a drive to ensure a positive experience for all. A receptive learner, motivated to perform with efficiency and accuracy in all areas of work. Proficient in Spanish. Bachelor’s (BAS) of Organizational Management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
05.2024 - Current
  • Customer service, Crafting beverages, Handling food, Cash handling, Customer connections
  • Maintain a clean and organized workspace for optimal productivity and safety
  • Pleasantly interact with customers during hectic periods to promote fun, positive environment.

Cashier/Sandwich Artist

Salty Bagel
03.2024 - 05.2024
  • Greeting and taking orders for customers, making sandwiches and bagels accurately, crafting coffee beverages, maintaining a clean environment and positive atmosphere

Barista

Villon Coffee Co.
01.2024 - 03.2024
  • Crafting coffee beverages, greeting and serving customers, retail sales, cash management
  • Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Barista Shift Lead

Foxtail Coffee Co.
01.2022 - 01.2024
  • Develop strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Serve customers quickly and efficiently and created strategies to prevent delays.
  • Handle and resolve customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Store Supervisor

Foxtail Coffee Co.
04.2023 - 10.2023
  • Inventory management, Customer service, handling large sums of cash, preparing coffee as a barista, delegating tasks to other team members, maintaining a clean work space, team building
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.

Server

Beef O' Brady's
10.2021 - 01.2022
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
  • Working with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborating with team members during busy shifts for efficient workflow and excellent guest experiences.


Associate Manager

Sonic Drive-In
04.2021 - 10.2021
  • Customer interaction, food handling, resolving issues, customer service, counting money, managing and leading other employees
  • Worked on the floor to be better connected with employees and ensure smooth operations
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.


Sonic Carhop

Sonic Drive-In
07.2019 - 04.2021
  • Interacting with customers, taking orders, counting money and giving change, preparing food and drinks, customer service
  • Utilizing strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Taking orders and delivering food and beverages to customers in cars to provide quick and convenient customer service.

Education

Bachelor of Science - Organizational Management

Eastern Florida State College
Melbourne, FL
08-2023

Associate of Arts - General Studies

Eastern Florida State College
Melbourne, FL
08-2021

High School Diploma -

Satellite High School
Satellite Beach, FL
05-2020

Skills

  • Multitasking and prioritizing
  • Customer Service
  • Food Handling & Safety
  • Leadership & Team Management

Certification

  • ServSafe Food Handler's Certification

Languages

Spanish
Professional Working

Timeline

Barista

Starbucks
05.2024 - Current

Cashier/Sandwich Artist

Salty Bagel
03.2024 - 05.2024

Barista

Villon Coffee Co.
01.2024 - 03.2024

Store Supervisor

Foxtail Coffee Co.
04.2023 - 10.2023

Barista Shift Lead

Foxtail Coffee Co.
01.2022 - 01.2024

Server

Beef O' Brady's
10.2021 - 01.2022

Associate Manager

Sonic Drive-In
04.2021 - 10.2021

Sonic Carhop

Sonic Drive-In
07.2019 - 04.2021

Bachelor of Science - Organizational Management

Eastern Florida State College

Associate of Arts - General Studies

Eastern Florida State College

High School Diploma -

Satellite High School

Similar Profiles

CREATE PROFILE
Lucy Rios