Lucy Sowerby

• Works with store manager and MIT to complete daily operational tasks such as opening and closing, ensuring product freshness, setting up displays, and receiving shipments
• Oversees sales associates and contributes to product training
• Engages in consultations with customers to tailor advice about bath and body products and routines to their specific needs, while sharing company values such as sustainability and ethical sourcing with them.

• Worked as part of a team to tailor advice about bath and body products and routines to customers’ specific needs, share company values such as sustainability and ethical sourcing with customers, and maintain up-to-date knowledge about current company campaigns and limited edition releases
• As a year-round employee, supported seasonal sales ambassadors in their roles by maintaining good knowledge of products, operations, and visual standards.

• Provided support over the holiday season by informing customers about seasonal skincare, bath, and haircare products, as well as facilitating transactions and giving personalized product advice.

• Aided with archaeological excavation, prepared to help oversee volunteer program during the summer; disrupted due to COVID-19 pandemic
• Instead, assisted with organizational admin tasks such as data entry, proofreading, bibliography checks, and 3D modeling of site features.

Oversaw daily operations and long-term business goals including event coordination with other student groups, inventory management, scheduling, and promoting eco-friendly practices.