Lucy Twardy
Venice
Summary
Customer service professional that brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Telephone Agent
Excel Telemessaging
Venice, FL
04.2021 - Current
- Retained customers through empathetic listening and understanding of their concerns, offering appropriate resolutions.
- Improved customer satisfaction by providing timely and efficient assistance to callers.
- Ensured accurate data entry during each call, minimizing errors and enhancing overall workflow efficiency.
- Enhanced company reputation with excellent telephone etiquette and professionalism.
- Managed high call volumes while maintaining exceptional service standards for each interaction.
- Established trust with customers through genuine interactions, fostering long-term relationships that benefited both parties.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
Education
High School Diploma -
Insight Schools of California
Simi Valley04-2021
Skills
- Exceptional customer service
- Professional demeanor
- Excellent math skills
- Friendly and outgoing
- Adaptive and creative
- Exceptional telephone etiquette
- Effective problem solver
- Customer-focused
Timeline
Telephone Agent
Excel Telemessaging
04.2021 - Current
High School Diploma -
Insight Schools of California