Lucy Vanderlinde
Delano,MN
Summary
Dynamic and results-driven professional with a proven track record at Watermark Title Agency, enhancing customer experience and efficiency. Skilled in data entry and relationship building, adept at managing high-volume tasks with resilience under pressure. Demonstrates exceptional organizational and teamwork abilities, significantly improving client retention and operational workflows. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
Work History
Order Opener/Receptionist
Watermark Title Agency
06.2024 - Current
- Enhanced customer experience by promptly and efficiently opening accounts with accurate documentation.
- Recorded pertinent data into company's digital database to document materials used and products created.
- Increased efficiency in handling a high volume of applications by prioritizing tasks effectively in busy periods.
- Developed relationships with clients through exceptional customer service, leading to increased client retention and referral business.
- Addressed client inquiries regarding account features, fees, and requirements professionally and confidently.
- Maintained cleanliness and organization of front entrance, creating inviting atmosphere for customers.
- Reduced downtime during opening hours, ensuring that all systems were operational and ready for day.
Teachers Assistant
Big Woods Childcare Center
06.2023 - 05.2025
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Enhanced student engagement by creating interactive learning activities.
Family Nanny
Nannying
07.2020 - 09.2024
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Safeguarded children's well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Facilitated age-appropriate social interactions between children through playdates, outings, and community events participation.
Material Handler
Graybar Electric
06.2022 - 09.2022
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Education
High School Diploma -
Delano High School
Delano, MN06.2024
Skills
- Goal-oriented mindset
- Data entry proficiency
- Resilience Under Pressure
- Effective persuasion
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Organizational Skills
- Active Listening
- Decision-Making
- Relationship Building
Timeline
Order Opener/Receptionist
Watermark Title Agency
06.2024 - Current
Teachers Assistant
Big Woods Childcare Center
06.2023 - 05.2025
Material Handler
Graybar Electric
06.2022 - 09.2022
Family Nanny
Nannying
07.2020 - 09.2024
High School Diploma -
Delano High School
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