LUCY VAZQUEZ
Deltona,FL
Summary
Customer Support Specialist with strong issue tracking, database updates, and client communication skills. Manages 45-50 daily calls and inquiries while recording accurate case details and resolving routine concerns. Brings reliable follow-up, financial documentation, and organized office support from tax preparation and administrative coordination roles.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Drake Software
Remote, FL
11.2024 - 10.2026
- Handled 45-50 daily customer calls and inquiries by phone and email, delivering courteous technical support and resolving issues promptly
- Prioritized incoming requests, resolved routine concerns, escalated complex cases to specialized support teams for timely resolution
- Verified customer information to identify software, hardware, networking, and technology-related issues more efficiently
- Documented support interactions and tracked reported issues in call log database, enabling accurate case records for effective follow-up
Executive Admin Assistant – Accounting
Betty W. Kelly
Sanford, FL
02.2024 - 08.2024
- Reviewed financial records to ensure compliance and prepared accurate tax returns
- Filed local, state, and federal tax returns, adhering to all regulatory requirements
- Prepared 150+ tax returns and extensions, ensuring accuracy in tax planning calculations
- Interviewed clients to identify deductions, credits, and taxable income
- Researched complex tax matters using professional tax software
Call Center Sales Specialist
Spectrum/Charter Communication
Lake Mary, FL
08.2022 - 06.2023
- Consistently exceeded monthly retention and performance goals
- Retained customers through upselling and account management strategies, strengthening loyalty
- Handled 25-35 inbound retention calls daily, consistently meeting call center performance metrics
- Promoted video, internet, and phone services, driving revenue growth
- Resolved customer concerns, boosting client satisfaction
Education
High School Diploma -
Deland High School
Skills
Timeline
Customer Support Specialist
Drake Software
11.2024 - 10.2026
Executive Admin Assistant – Accounting
Betty W. Kelly
02.2024 - 08.2024
Call Center Sales Specialist
Spectrum/Charter Communication
08.2022 - 06.2023
High School Diploma -
Deland High School