Lucy Vernold
Spring Hill,FL
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Hardworking, disciplined and reliable. Display dependability with a solid attendance record. Strong work ethic combined with ability to learn quickly and teamwork will be a positive addition to any company that values such assets.
Overview
30
30
years of professional experience
Work History
Customer Service Coordinator
Capital One Services, LLC
05.2013 - Current
- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
- Demonstrate strong customer focus rooted in empathy
- Communicate effectively with peers, management and customers
- Exercise good judgment and independent decision-making skills
- Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
- Proactive, have effective time management and organizational skills
Criminal Reporting Technician
PASCO COUNTY CLERK & COMPTROLLER
11.2007 - 04.2013
- Perform detailed clerical work updating Criminal Justice System relevant to Circuit, County Criminal, Juvenile and Dependency proceedings
- Maintain and update disposition of files used for parties involved, agencies, attorneys and The Public.
- Receive information directly from State Attorney requiring preparation of Capias for defendant(s) arrest; docket Information’s filed by State Attorney Office defining charges according to Florida Statute numbers (i.e., charge numbers, docketing degree of charge, unit amount or money for each charge)
- Receive Juvenile cases to obtain case numbers and open new case filings
- Initiate cases being transferred from Traffic or Juvenile to Circuit
- Receive and distribute legal documents to Criminal Justice agencies, attorneys and parties involved
- Backup to Misdemeanor; jackets, files, types and distributes Capias
- Also, perform other duties as required.
File Office Clerk
Spherion Temp Services /Jed Pittman Clerk of the Circuit Court
02.2007 - 11.2007
- Answer incoming calls
- File documents on Civil, Probate, and Felony
- Use FACTS or Trackman to verify cases, closings or submit information
- Make copies of important documents, scanning and verify docketed documents.
Enhanced Support/E-mail Specialist
Nokia Mobile Phones/Scicom
02.2002 - 01.2007
- Provide world class service to customers through inbound and outbound calls and via email
- Assist customers with use of mobile phones by answering general, product, technical and sales questions
- Process customer orders for Nokia phones and enhancements
- Provide accurate policy and warranty information about Nokia products
- Accurately reply to customer's general and technical related inquires in a timely manner via electronic mail
- Assist in training new representatives on Nokia electronic mail process.
Customer Service Rep/Payoff Clerk
Jim Walter Homes Inc.
08.1994 - 02.2002
- Assisted customers via phone and email regarding correspondence of mortgage statements and payoff history
- Order and issue payoff coupons for customers to submit when paying off their mortgage
- Assist in preparation and distribution of 1098 mortgage interest statements for yearly tax purposes
- Maintain professionalism at all times and use discretion when handling confidential data.
Education
Diploma -
Passaic High School
Passaic, New Jersey06.1985
Certificate - Computer Information System
Computer Learning Center
Paramus, NJ09.1992
Skills
- Bilingual/Spanish
- Adherence to high customer service standards
- Customer-focused
- Problem-solving aptitude
- One Call Resolution
- Great Data Entry Skills/ Extensive Customer and Technical Service background
- Computer proficient/Quick learner/motivated
- Meticulous attention to detail
- Excellent time management skills
- Multitasking
- Deadline-oriented
Timeline
Customer Service Coordinator
Capital One Services, LLC
05.2013 - Current
Criminal Reporting Technician
PASCO COUNTY CLERK & COMPTROLLER
11.2007 - 04.2013
File Office Clerk
Spherion Temp Services /Jed Pittman Clerk of the Circuit Court
02.2007 - 11.2007
Enhanced Support/E-mail Specialist
Nokia Mobile Phones/Scicom
02.2002 - 01.2007
Customer Service Rep/Payoff Clerk
Jim Walter Homes Inc.
08.1994 - 02.2002
Diploma -
Passaic High School
Certificate - Computer Information System
Computer Learning Center
Similar Profiles
LESHAYNE VIALETLESHAYNE VIALET
Senior HR Coordinator at CAPITAL ONE SERVICES, LLCSenior HR Coordinator at CAPITAL ONE SERVICES, LLC
Mish WILSONMish WILSON
MANAGER, CONTRACTS at CAPITAL ONE SERVICES, LLCMANAGER, CONTRACTS at CAPITAL ONE SERVICES, LLC
Michael WilsonMichael Wilson
Independent Contractor Driver at Capital Courier Services, LLCIndependent Contractor Driver at Capital Courier Services, LLC
Jada HamiltonJada Hamilton
Patient Care Coordinator at Learning to Achieve WellnessPatient Care Coordinator at Learning to Achieve Wellness
Michele FayMichele Fay
Executive Administrative Assistant at Pasco-Hernando State CollegeExecutive Administrative Assistant at Pasco-Hernando State College