Gina Owen
Appliance Specialists Inc.
Buena Park,CA
14
years of professional experience
Resourceful customer service representative skilled in managing inquiries and enhancing customer experiences. Experience in facilitating efficient workflows and maintaining detailed records positions for impactful contributions to team objectives.
Work History
Customer Service Representative
3 Years 11 Months- Recorded customer interactions and transactions, providing accurate documentation and follow-up.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved customer inquiries through phone, email, and chat to enhance satisfaction and retention.
- Scheduled service appointments with customers for appliance repair.
- Ordered parts for appliance repair as directed by the field technicians.
- Assisted service technicians with part number lookup and availability.
- Provided updates of part orders to customers as needed.
Customer Service Representative
4 Years 6 Months- Responsible for opening and closing the business on a daily basis.
- Scheduled service appointments for appliance repair.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Receptionist/Service Dept Clerk
5 Years 1 Month- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to facilitate smooth workflow and information sharing.
- Opened, sorted and distributed all incoming postal mail.
- Received and sorted all legal documents on a daily basis.
- Processed legal documents sent in by our clients via email.
- Received, assigned and distributed all service of process documents to our in-house servers; as well as proofed and processed all completed services turned in.
- Prepared and mailed out service of process packets to out of state affiliates.
- Opened and answered emails as needed in the service dept.
- Sent out mailings as requested.
Education
High School Diploma
Skills
Order processing
Appointment scheduling
Record management
Customer service
Follow-up skills
Document organization
Computer proficiency
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingual/Spanish
Active listening
Timeline
Customer Service Representative
Appliance Specialists Inc.
08.2022 - 07.2026Read More
Customer Service Representative
Appliance Masters
01.2018 - 07.2022Read More
Receptionist/Service Dept Clerk
W-W-One Touch Inc.
06.2012 - 07.2017Read More
Imperial High
High School Diploma
Read More