Lucy Voss
Freeburg,MO
Summary
Accomplished Senior Non-Commissioned Investigator II at the Missouri Department of Corrections, recognized for exceeding case closure targets and mentoring new investigators. Proficient in detailed report writing and evidence processing, I leverage strong communication skills to enhance investigative strategies and ensure compliance with departmental standards. I adapt to complex investigations to complete them in a timely manner after a thorough investigation.
Professional with strong background in investigative work. I have skill in discovering key information for investigations as well as gathering and analyzing information. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.
Overview
18
18
years of professional experience
Work History
Senior Non-Commissioned Investigator II
Missouri Department Of Corrections
10.2022 - Current
- Conducted thorough investigations into allegations made against offenders and staff members.
- Analyze finalized report to determine appropriate recommendations for disciplinary measures, when necessary.
- Prepared documentation and provided detailed reports summarizing findings, ensuring accuracy and compliance with departmental standards.
- Developed investigative strategies to enhance efficiency in case closures, organization, and case management.
- Successfully exceeding the amount of recommended cases closed monthly/annually.
- Mentored new investigators on protocols, procedures, and best practices for successful and effective investigations.
- Developed training/reference manuals for tools used in investigations to help new investigators as well as a reference guide for all.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Maintain a professional tone.
- Testified in court for investigations that led to prosecution.
- Carefully documented statements, observations, and evidentiary materials.
- Job shadow mentor.
- Assist with on-call death investigations.
- Collected evidence for investigations to support findings. This includes physical evidence as well as electronic media evidence such as telephone calls and emails.
- Assisted with other unit investigative interviews.
- Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices.
- Cleared crime scenes for both PREA and death investigations.
Case Manager
Central Connections
11.2020 - 10.2022
- Coordinated care plans ensure client support.
- Assessed client needs through interviews and evaluations to develop tailored service strategies.
- Facilitated communication between clients and community resources for access to services.
- Monitored progress of client cases, adjusting plans based on changing circumstances and feedback.
- Advocated for client needs during team meetings, ensuring alignment of services with individual goals.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Investigate the care of the clients in the program homes they lived in to ensure their safety as well as their needs being met by staff.
Supervisor of Federal Programs/Foster Care Coordinator
Missouri Department of Education
02.2019 - 07.2020
- Supervised team of educators, ensuring compliance with state education regulations and standards to obtain Title I Program services and funds.
- Coordinate the needs of foster care students for their transfers and transportation.
- Review the Title I Program funds request from schools and supervising them on qualifications and adjustments needed for their needs.
Insurance Coordinator
Human Arc
06.2018 - 01.2019
- Developed and maintained accurate documentation of client interactions and policy updates for auditing purposes.
- Assisted clients in understanding coverage options and benefits, enhancing customer satisfaction.
Fiscal and Budget Analyst I
Missouri State Highway Patrol
02.2018 - 01.2019
- Developed financial reports to support strategic decision-making and resource allocation.
- Collaborated with cross-functional teams to optimize budgetary processes and enhance efficiency.
- Monitored expenditures, identifying variances and recommending corrective actions to maintain fiscal discipline.
- Processed billing and payments for multiple state agencies.
Benefits Enrollment Specialist
Missouri Consolidated Health Care Plan
07.2016 - 12.2016
- Managed end-to-end benefits enrollment processes for diverse employee populations.
- Developed and maintained comprehensive knowledge of benefit offerings and eligibility requirements.
- Assisted employees in navigating benefits options, ensuring informed decision-making.
Legal Secretary
Missouri Department of Transportation
07.2015 - 06.2016
- Prepared and edited legal documents, ensuring compliance with state regulations and departmental standards.
- Managed scheduling for attorneys, coordinating meetings and court appearances to optimize workflow.
- Maintained case files and legal records, implementing efficient filing systems for easy retrieval.
- Conducted research on legal precedents and statutes to support ongoing cases and departmental initiatives.
- Scheduled travel and processed expense reports for attorneys.
- Reviewed legal documents for necessary corrections.
Taxation Processing Tech I & II/Fraud Analyst
Missouri Department of Revenue
03.2008 - 06.2015
- Reviewed and processed individual income tax returns to ensure proper refund or balance due.
- Sent notification emails of adjustments made or requested documents for the processing of individual income tax returns.
- Developed training resources for training new employees.
- Trained new employees who would report to me throughout their training period.
- Worked as one of three individuals on a new Fraud Unit for the Department to monitor, track, and report fraudulent tax returns and communicate with other state agencies as well as taxpayers on trends associated with fraud.
- Collaborated with team members to optimize operational processes.
Education
Bachelor of Science - Human Services And Psychology
Columbia College
Jefferson City, MO10-2018
High School Diploma -
Fatima High School
Westphalia, MO05-2007
Skills
- Detailed report writing
- Interview techniques
- Ethical and honest
- Due diligence
- Time management and organization skills
- Evidence processing
- Positive mindset
- Teachable
- Excellent communication skills
- Continuous improvement
- Teamwork
- Interview tactics
- Investigation tactics
- Crime scene analysis
- Interview coordination
Accomplishments
- Successfully mentor new investigators as well as answer questions and help strategize with coworkers.
- Successfully mentored an individual for a job shadow.
- Operated the first video recorded interview for a new video recorder interview strategy for the department.
- Successfully investigate staff, leading to their resignations and/or terminations if found to have violated D1-8.13 Offender Sexual Abuse.
- Successfully prosecuted staff members and offenders leading to prosecution if found to have violated D1-8.13 Offender Sexual Abuse.
- Assist with death investigations, to include crime scene, evidence collection, interviews, and at times attend autopsies.
- I receive positive feedback when working with another unit within the Office of Professional Standards.
Timeline
Senior Non-Commissioned Investigator II
Missouri Department Of Corrections
10.2022 - Current
Case Manager
Central Connections
11.2020 - 10.2022
Supervisor of Federal Programs/Foster Care Coordinator
Missouri Department of Education
02.2019 - 07.2020
Insurance Coordinator
Human Arc
06.2018 - 01.2019
Fiscal and Budget Analyst I
Missouri State Highway Patrol
02.2018 - 01.2019
Benefits Enrollment Specialist
Missouri Consolidated Health Care Plan
07.2016 - 12.2016
Legal Secretary
Missouri Department of Transportation
07.2015 - 06.2016
Taxation Processing Tech I & II/Fraud Analyst
Missouri Department of Revenue
03.2008 - 06.2015
Bachelor of Science - Human Services And Psychology
Columbia College
High School Diploma -
Fatima High School