Angela Guzman
Fulton,MO
Summary
Experienced Operations and Procedure Writer with a strong background in business management and paralegal studies. Proven track record of enhancing administrative and technical procedures in diverse industries to ensure compliance and improve operational efficiency. Collaborative team player adept at producing clear, concise documentation that drives process improvements and regulatory adherence across cross-functional teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Non-Commissioned Investigator
DOC, ACC
06.2023 - Current
- Revise and refine administrative, departmental, surveillance, and technical/operating procedures.
- Collaborate on cross-disciplinary reviews of procedures and create new ones as needed.
- Provide technical assistance to personnel updating written instructions and policies.
- Ensure timely completion of revisions according to work schedule demands and policy requirements.
- Conduct internal assessments to ensure compliance with regulatory requirements.
- Implemented a standardized documentation review process that increased compliance with regulatory requirements by 40%, ensuring more thorough investigations.
- Collaborated with cross-functional teams to assess and prioritize risks, leading to the successful completion of 15 high-impact investigations with a 90% resolution rate.
- Trained a team of 10 investigators on newly implemented procedures, resulting in a 50% reduction in procedural errors and a 20% increase in overall case throughput.
- Implemented a new operational tracking system that improved data accuracy by 35%, facilitating better decision-making and resource management during investigations.
- Conducted 10+ workshops and training sessions for stakeholders, leading to a 50% increase in awareness of investigative procedures and a 20% decrease in procedural errors.
AOSA
DOC, OPS
03.2023 - 06.2023
- Reviewed and revised administrative and technical procedures.
- Provided technical support to personnel revising written instructions and policies.
- Prepared briefs and reports on changes to procedure revisions.
- Conducted training as a Subject Matter Expert on procedure preparation, review, and approval processes.
Customer Service Representative
DOR, Taxation
01.2022 - 07.2022
Public Health Specialist
DHSS, Office of Emergency Coordination
01.2021 - 12.2021
- Provided program assistance and guidance to various LPHAs.
- Monitored programs and services to ensure objectives were achieved.
- Conducted research and collected data for planning and evaluating public health programs.
Program Assistant
DHSS, Retail Food
05.2020 - 12.2021
- Developed and tracked performance metrics for the Air Pollution Control Program.
- Coordinated internal and external meetings including public hearings associated with permit issuance.
Child Support Specialist
DSS, Family Support Division
03.2017 - 05.2020
- Investigated non-support inquiries and prepared cases.
- Initiated legal mandates and actions for child support.
- Evaluated income and expenses to compute child support obligations.
Business Office Manager
Nieder Construction LLC
05.2014 - 03.2017
- Managed day-to-day operations and prepared payroll.
- Typed formal bids for contracted work and managed accounts payable.
Education
Bachelor's Degree - Business Management, Minor in Accounting
University of Phoenix
05.2015
Associate's Degree - Paralegal Studies
East Central Community College
Union, MO05.2007
Skills
- Strong relationship-building skills
- Resource optimization techniques
- Team building
- Evaluation of performance metrics
- Critical thinking for complex challenges
- Transact-SQL proficiency
- Proficient in MS Excel
- Expertise in online surveys
- Quality assurance management
- Document management
- Effective project coordination
- Six Sigma process improvement
- Detailed report writing
Certification
- W3 Schools Statistics Course Completion - 2024-01
- The Missouri Way – Initiative Team Boot Camp - 2024-01
- W3 Schools SQL Course completion - 2023-01
- Lean Six Sigma Black Belt Certification - 2023-01
- Lean Boot Camp Training - 2016-01
- Six Sigma Green Belt Certification - 2016-01
- 5S Training - 2014-01
- High Performance Team Training - 2014-01
- OSHA Certification - 2025 -05
Timeline
Non-Commissioned Investigator
DOC, ACC
06.2023 - Current
AOSA
DOC, OPS
03.2023 - 06.2023
Customer Service Representative
DOR, Taxation
01.2022 - 07.2022
Public Health Specialist
DHSS, Office of Emergency Coordination
01.2021 - 12.2021
Program Assistant
DHSS, Retail Food
05.2020 - 12.2021
Child Support Specialist
DSS, Family Support Division
03.2017 - 05.2020
Business Office Manager
Nieder Construction LLC
05.2014 - 03.2017
Bachelor's Degree - Business Management, Minor in Accounting
University of Phoenix
Associate's Degree - Paralegal Studies
East Central Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteAccomplishments
- Collaborated with team of 10 in the development of process improvement.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Led an Operational Excellence group to facilitate change within the department.
- Implemented a standardized documentation review process that increased compliance with regulatory requirements by
40%, ensuring more thorough investigations.
· Implemented a standardized documentation review process that increased compliance with regulatory requirements by
40%, ensuring more thorough investigations.
· Collaborated with cross-functional teams to assess and prioritize risks, leading to the successful completion of 15
high-impact investigations with a 90% resolution rate.
Languages
English
Native or Bilingual
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