Lucy Watson
Gunnison,CO
Summary
Proven team player with a track record of enhancing dining experiences at Garlic Mikes Italian Cuisine Restaurant. Excelled in customer service and effective multitasking, significantly reducing wait times by swiftly resetting tables. Skilled in cleaning and sanitation, and known for fostering positive relationships with both staff and customers. Demonstrated reliability and a results-driven approach, ensuring operational excellence. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess/Busser
Garlic Mikes Italian Cuisine Restaurant
06.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
Gunnison High School
Gunnison, COSkills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Cleaning and sanitation
Customer service expertise
Table setting knowledge
Ordering Procedures
Flexible and Adaptable
Team Player
Reliable and Trustworthy
JV Volleyball, Sophomore year
Position: Outside hitter. Active in Anthracite Club Volleyball from 2021-2024. Attended Colorado Mesa University and University of Western Colorado Volleyball camps in 2023, 2024.
Timeline
Hostess/Busser
Garlic Mikes Italian Cuisine Restaurant
06.2023 - 08.2024
Gunnison High School
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