Lucy Yelistratova
Bothell,WA
Summary
Commercially-astute professional with pioneering experience in driving success of commercial/property management project, setting up budget, and overseeing approval processes. Proven track record of managing residential and commercial properties, encompassing determination of rates, establishment of tenant relations, and supervision of maintenance and clean-up. Leveraged sales, customer service, and exceptional management skills to improve operational efficiency of apartment community and staff. Out-of-the-box thinker and creative problem-solver with strong leadership, communication, negotiation, relationship-building, analytical, and inter-personnel expertise.
Overview
17
17
years of professional experience
Work History
- Recognized as Certification Specialist in HUD, RD, LIHTC, BOND, and HOME as well as Yardi Super User for providing assistance to site staff with training.
- Won “Spirit of Mercy Award” for leveraging strong sense of community and qualities that exemplify the mission.
- Utilized bi-lingual Russian-English language abilities to facilitate tenants with customer service and problem solutions, resulting in respectful and culturally inclusive environment.
- Facilitate tenant customer service and problem solving with bi-lingual Russian-English language skills to create respectful and culturally inclusive community.
- Enhanced client satisfaction rate while managing property operations in the absence of regular site staff.
- Improved overall efficiency by overseeing routine on-site operations of apartment buildings, quality service to residents, and supervision of site staff.
Property Manager
Choice Property Management Inc.
Milton, FL
Assistant Manager
Mercy Housing Inc.
Lynnwood, WA
Community Manager
IPG
Bothell, WA
01.2016 - Current
- Ensure staff optimization while supervising and evaluating routine performance of employees. Assisting Managers from sister properties when needed. Deliver exceptional support to tenants via expert-level service and issue resolution.
- Key Accomplishments:
- Manage 137 manufactured home community, involving application/move-in process and timely rent collection and other income.
- Acquired in-depth knowledge on utilizing various software, manufacturing homes, and establishing brand new home after arrival from factory in 2 pieces.
Compliance Specialist
Mercy Housing Inc.
Denver, CO
01.2015 - 01.2016
- Evaluated 800 LIHTC and HUD units as well as analyzed all income/new move-in certifications and lease ups for meeting regulatory compliance requirements, including file compliance, interim re-certifications, and accurate documentation.
Area Management Specialist – Acting Area Director of Operations
Mercy Housing Inc.
Bellingham, WA
01.2009 - 01.2015
- Coordinated timely preparation of apartments for rental, distributed duties to property employees, and supervised employees’ tasks. Collected rent, other income, and code as well as approved and transacted invoices into AP software on monthly basis. Collected and processed applications along with finalizing and submitting relevant tenancy papers, and organizing new resident move-in. Ensured budget compliance and promoted positive community image of property while marketing property. Visited to multiple properties throughout Washington State to deliver assistance regarding property clean up. Developed budget plans, including RD budgets while serving as Area director of operations.
Education
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Skills
- Affordable Housing Finance
- Relationship Building & Negotiations
- Community Development
- Budgeting & Forecasting
- Problem & Issue Resolution
- Apartment Rent Collection
- Team Leadership & Coordination
- Contract & Deal Negotiation
- Strategic Planning & Execution
- Process & Standards Improvement
Websites
Timeline
Community Manager
IPG
01.2016 - Current
Compliance Specialist
Mercy Housing Inc.
01.2015 - 01.2016
Area Management Specialist – Acting Area Director of Operations
Mercy Housing Inc.
01.2009 - 01.2015
Property Manager
Choice Property Management Inc.
Assistant Manager
Mercy Housing Inc.