Lucy Zallo
Bronx
Summary
Detail-oriented professional with expertise in inventory management, administrative support, and customer service. Proven ability to streamline workflows and enhance operational efficiency, contributing to improved team collaboration and organizational effectiveness.
Overview
27
27
years of professional experience
Work History
Central Sterile Processing Office Assistant
White Plains Hospital Center
White Plains
04.2021 - Current
- Coordinated inventory management and reordering of office supplies, ensuring sufficient stock levels to support daily operations.
- Maintained cleanliness and organization of office environment, contributing to a professional and efficient workspace.
- Performed accurate data entry into multiple computer systems efficiently.
- Managed filing systems, both electronic and physical, for easy document retrieval.
- Organized office operations, managing calendar, scheduling appointments, and maintaining records for streamlined administrative processes.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Answered incoming calls professionally and directed callers to appropriate personnel.
- Provided administrative support by copying, scanning documents, and managing paperwork effectively.
Ladies Shoe Supervisor
Lord & Taylor
Eastchester
11.2018 - 02.2021
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored staff on customer service and sales techniques.
- Managed inventory levels and organized stockroom for efficient product access.
- Coordinated visual merchandising to improve store presentation and attract customers.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Collaborated with management on scheduling to optimize staff coverage effectively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Supervised team of 15 employees to ensure smooth daily operations and high service standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Adhered to company policies and objectives during daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Streamlined workflow processes to enhance efficiency in daily tasks.
Billing Clerk
Armienti, DeBellis, Guglielmo & Rhoden, LLP
New York
01.2001 - 08.2018
- Processed client invoices and billing statements efficiently.
- Maintained accurate records of billing transactions and payments.
- Resolved billing discrepancies through effective communication with clients.
- Collaborated with legal teams to verify service charges and ensure compliance.
- Utilized accounting software to track billing and client information.
- Assisted in preparing monthly financial reports for management review.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Processed invoices and payments accurately and promptly.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Investigated and responded to customer inquiries related to billing issues.
- Assisted with various administrative tasks.
- Prepared bills, invoices, and bank deposits as needed.
- Monitored past due accounts and contacted clients to facilitate timely collections.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Developed streamlined processes that enhanced accuracy and efficiency of billing.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Called vendors to inquire about overdue invoices.
- Reviewed data for deficiencies or errors to correct incompatibilities and review output.
- Developed strong professional rapport with vendors and clients.
- Reconciled codes against services rendered.
Receptionist
Armienti, DeBellis, Guglielmo & Rhoden, LLP
New York
10.1999 - 01.2001
- Greeted clients and visitors warmly upon arrival at the law firm.
- Welcomed visitors at reception, offering assistance with inquiries and directing them to appropriate personnel.
- Operated multi-line phone system, directing calls to appropriate departments to ensure seamless communication.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Scheduled appointments for attorneys and maintained calendar organization.
- Coordinated daily calendars, scheduled client appointments, and organized office events to enhance operational efficiency.
- Processed incoming and outgoing correspondence to ensure timely and professional communication.
- Maintained office supplies inventory and placed orders to ensure smooth operations.
- Fostered a welcoming environment through effective communication and teamwork skills.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Blessed Sacrament
New Rochelle, NY06-1999
Some College (No Degree) -
Mercy College
The Bronx, NYSkills
GHX
SPM
EPIC
Kronos
INFOR
Microsoft Office
Timeline
Central Sterile Processing Office Assistant
White Plains Hospital Center
04.2021 - Current
Ladies Shoe Supervisor
Lord & Taylor
11.2018 - 02.2021
Billing Clerk
Armienti, DeBellis, Guglielmo & Rhoden, LLP
01.2001 - 08.2018
Receptionist
Armienti, DeBellis, Guglielmo & Rhoden, LLP
10.1999 - 01.2001
High School Diploma -
Blessed Sacrament
Some College (No Degree) -
Mercy College