Lucy Kalunde
Columbia,MD
Summary
Dedicated Health Education Specialist, Health and Wellness Promoter, and Administrative Care Coordination ombudsman with experience in healthcare delivery, patient education, and collaborative leadership in vibrant healthcare environments. Research support coordinator with a values-driven professional goal of excelling in instructing foundational principles of health behavior, Implementing, tracking, and reporting on data while prioritizing person-first centered wellness and health promotion. Talented professional skilled in coordinating all aspects of program operations with diligent attention to current and expected requirements. Highly organized in managing resources and maintaining records. Focused on continuously improving systems, service delivery efficiency with dignity and for better health outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ACCU HealthChoice Program Ombudsman
Montgomery County Department of Health and Human Services
Montgomery County, MD
02.2023 - Current
- Advocating and facilitating comprehensive care coordination and health management support to Medicaid beneficiaries
- Engaged in work that aids individuals in understanding and utilizing the Medicaid program, but also in connecting them with medical providers and community resources. This personal connection is at the heart of what we do, and it's what makes our work so impactful.
- Enhancing the understanding of referral processes and other emerging topics through in-person outreach
- Collaborated with other DHHS units in the organized delivery of a Diabetes Self-Management Workshop. while actively engaging with the local community
Youth Red Cross Club Volunteer Coordinator for (3) High Schools
American Red Cross
Howard County, MD
06.2020 - Current
- Delivered Red Cross Club orientation sessions and offered assistance with mission-related projects
- Served as a liaison between the club and RRC Chapter
- Supported and guided RCC Clubs regarding service engagement, keeping them informed about Red Cross opportunities
- Facilitated an environment for youth to feel empowered, leading to their involvement in community service projects.
Community Health Specialist
Howard County General Hospital
Howard County, MD
02.2022 - 05.2024
- Implemented innovative methods for educating individuals on healthcare topics, fostering greater awareness of prevalent issues
- Instructed in health education courses that covered topics such as Chronic Health Self-Management, Diabetes, and Mental Health
- Increased quality of person-specific health outcomes through the dissemination of educational materials
- Collaborated with team members to implement health education programs and deliver wellness screenings to improve the overall well-being of county residents.
- Conducted comprehensive health assessments for individuals and the community, identifying key needs.
Human Services Specialist and Community Health Worker (CHW)
ATHENA Consulting at Montgomery County Department of Health
Montgomery County, MD
06.2021 - 01.2022
- Focused on Type II Diabetes, executed a Predict-Link-Control Pilot Program to enhance health access, utilization, and referral for better self-management and improved health outcomes.
- Successfully addressed clients' health and social needs through the delivery of outreach and linkage to integrated services. Coordinated with existing programs/services for effective collaboration.
- Executed program planning, implementation, and evaluation of activities focusing on chronic disease and health promotion for underserved communities.
- Conducted disease prevention education for high-risk clients with chronic diseases
- Utilized subject-matter expertise to provide guidance on care, resources, and services for members.
- Exploring intervention methodologies to positively affect behavior change, identifying education and service gaps, coordinating care, offering direct health promotion, and examining learning through health risk assessments and Diabetes Self-Management Program workshops.
Prevention Specialist / Health Educator
Cenikor Foundation
San Marcos, TX
08.2018 - 11.2019
- Played a pivotal role in coordinating and delivering comprehensive prevention strategies through community outreach initiatives.
- Oversaw the implementation of CATCH My Breath E-cigarette and JUUL Prevention program in Middle and High schools.
- Increased community resident engagement levels by providing personalized health coaching and educational support.
Internship: Kids Against Drugs
San Marcos Public Housing Authority
San Marcos
05.2016 - 12.2018
- Ensured successful implementation of youth programs by leading afterschool activities and providing educational guidance.
Peer Leadership, Academic Coach
Texas State University
San Marcos, Texas
10.2015 - 05.2018
- Evaluated needs of 300+ undergraduates while overseeing case management and organizing high impact enrichment programs to improve academic performance, student services, and financial literacy
- Established robust connections with all stakeholders, leading to a significant improvement in access for underserved population.
Internships: Maternal/Child Health
TEXAS Department of Health- DSHS
Austin, TX
- Trained in the application of public health theories, presented fatality reduction strategies in Teen Driving
- Accomplished a Blue-Ribbon Internship at Texas Department of Health Services.
Education
MASTER’S DEGREE - Health Education
Texas State University
San Marcos, TX01.2018
BACHELOR’s DEGREE - Bachelor of Science in Recreation Administration
Texas State University
San Marcos, TX01.2016
Skills
- Health Education and Wellness Promotion
- Community Health Outreach and Services
- Collaborative Leadership
- Research Support Coordination
- Data Tracking and Reporting
- Relationship-Centered Wellness
- Mental Health First Aid Instruction
- Community Health Outreach
- Wellness Screenings and Health Needs Assessment
- Chronic Diseases Self-Management Workshops Health Coach
- Care Coordination and Patient Advocacy
- Medicaid Program Navigation
- Referral Processes
- Integrated Services
- Program Planning Implementation and evaluation
- Evaluation
- Disease Prevention Education
- High-Risk Client Assessments and Education
- Subject-Matter Expertise
- Care Navigation
- Behavior Change
- Project Support
- Health Education Projects
- Community Outreach
- Prevention Strategies
- Curriculum-Based Prevention Lessons
- Case Management
- Academic Coaching
- Enrichment Programs
- Stakeholder Relationship Building
- Access Improvement
- Organizational Affiliations
- FLUENT IN Kiswahili
Certification
- COMMUNITY HEALTH WORKER Maryland Department of Health State Certified CHW
- MENTAL HEALTH FIRST AID INSTRUCTOR - National Council for Mental Health
- CHES Certified Health Education Specialist
- BLUE RIBBON INTERNSHIP DSHS Maternal & Child Health (MCH)
- QPR Suicide Prevention Gatekeeper program certified - QPR Institute
- Diabetes Prevention and Diabetes Self-Management (DSMP)
- Certified Chronic Disease Self-Management Leader (CDSMP)
- Nutrition Virtual Leader trained – Maryland Living Well Center for Excellence
- Patient Engagement Program PEP Certified – Postgraduate Institute of Medicine
- BLS/CPR Certified - American Heart Association
- Certificate for Community Health Management and Health Center Management- Suffolk University
- Certificate for Community Outreach Education - Boston Public Health Commission
Organizationalaffiliations
- American Public Health Association (APHA)
- Eta Sigma Gamma (ESG) Honor Society
- Society for Public Health Education (SOPHE)
- National Association of Community Health Workers (NACHW)
- The American Association of University Women (AAUW)
Otherexperience
- US Census Bureau Census Enumerator,
- A-List Staffing Agency Program Associate
- Brigham and Women’s Hospital Fellowship Administrative Program Coordinator Medical
- Administrative Assistant | Commonwealth of Massachusetts | Commonwealth Seminar
- Harvard Medical School & Department of Healthcare Policy | Staff Assistant Harvard
- University Health Services Administrative Staff Support and Clinical Medical Assistant |
- Lynn Community Health Center Medical Assistant, Laboratory Tech, & Phlebotomy Assistant
Timeline
ACCU HealthChoice Program Ombudsman
Montgomery County Department of Health and Human Services
02.2023 - Current
Community Health Specialist
Howard County General Hospital
02.2022 - 05.2024
Human Services Specialist and Community Health Worker (CHW)
ATHENA Consulting at Montgomery County Department of Health
06.2021 - 01.2022
Youth Red Cross Club Volunteer Coordinator for (3) High Schools
American Red Cross
06.2020 - Current
Prevention Specialist / Health Educator
Cenikor Foundation
08.2018 - 11.2019
Internship: Kids Against Drugs
San Marcos Public Housing Authority
05.2016 - 12.2018
Peer Leadership, Academic Coach
Texas State University
10.2015 - 05.2018
Internships: Maternal/Child Health
TEXAS Department of Health- DSHS
MASTER’S DEGREE - Health Education
Texas State University
BACHELOR’s DEGREE - Bachelor of Science in Recreation Administration
Texas State University