Lucy M. Scott

• Developed individualized care plans for patients based on assessments, medical histories, and specific needs for personalized attention.
• Maintained up-to-date knowledge of regulatory requirements for CNAs, ensuring team compliance with relevant guidelines and standards.
• Served as a liaison between patients, families, and healthcare providers, facilitating open communication channels to address concerns and questions.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Cultivated interpersonal skills by building positive relationships with others.

Scan small envelope into the system, required to check all addresses for accuracy and batches.

• Communicated effectively with supervisors to report any issues or discrepancies found during the scanning process.
• Performed routine preventive maintenance on sorting machines and removed envelope jams.
• Maintained detailed records of scanned packages, allowing for easy reference and tracking throughout the logistics process.
• Adhered to strict quality control standards while performing daily tasks, resulting in fewer errors and increased customer satisfaction.