Lucyndi (Cyndi) Arroyo
Lake Mary,USA
Summary
Senior personal banker with a proven track record in driving branch deposit growth and acquiring new accounts through effective relationship banking and targeted lending referrals. Achieved over $500,000 in certificate funding and established a high-value commercial relationship that significantly boosted branch deposits. Demonstrates leadership in sales efforts and assumes temporary branch supervisor responsibilities based on performance metrics.
Overview
16
16
years of professional experience
Work History
Senior Personal Banker
First National Bank of Texas
01.2026 - Current
- Exceed monthly sales goals and generate new accounts, auto loans, and insurance/mortgage referrals
- Secured over 240,000 dollars in certificate deposit funding via a prominent commercial relationship
- Developed a new high value commercial client that generated significant deposit growth for the branch
- Selected for rapid advancement into Branch Supervisor duties based on performance and leadership potential
Full Time Caregiver
Private Family Caregiver
01.2019 - 01.2026
- Managed daily logistics, scheduling, and medical coordination for a family member under hospice care
- Acted as primary point of contact for healthcare networks, medical staff, and insurance providers
- Oversaw medication schedules, specialized care plans, and administrative tasks under high pressure
Customer Service Representative
Bank of America
01.2018 - 01.2019
- Processed financial transactions and assisted customers with complex account and relationship inquiries
- Protected customer confidentiality and sensitive financial data in strict compliance with bank standards
Bank Teller
Wells Fargo
01.2014 - 01.2017
- Managed critical branch operations including currency ordering, vault management, and loading/balancing ATMs
- Processed specialized financial transactions including savings bonds and foreign currency exchanges
- Maintained dual control for safe deposit boxes while strict compliance with security protocols
Operations Manager
Residence Inn by Marriott
01.2012 - 01.2014
- Managed daily hotel operations, front desk performance, staff scheduling, and overall guest satisfaction
- Resolved complex client concerns and assisted with financial audits, reporting, and administration
Front Desk Manager
Residence Inn by Marriott
01.2010 - 01.2012
- Oversaw front desk operations, high volume reservations, billing, and accurate financial recordkeeping
Education
Diploma - undefined
Nelson Mandela High School
Mount Vernon, NY01.2009
Skills
- Banking relationship management
- Mortgage referral systems
- Client relations and deposit strategies
- Financial product cross-selling
- Compliance auditing processes
- ATM and cash management operations
- Resolution of conflicts
- Team leadership abilities
- Adaptability in dynamic environments
Accomplishments
• (April 2026) Awarded Product Ninja for demonstrating exceptional knowledge of banking products and services.
• (April 2026) Achieved Top Certificate of Deposit (CD) Sales, leading the team in new CD account production.
• (May 2026) Recognized as Top Sales Performer for consistently exceeding sales goals and delivering outstanding customer service.
Timeline
Senior Personal Banker
First National Bank of Texas
01.2026 - Current
Full Time Caregiver
Private Family Caregiver
01.2019 - 01.2026
Customer Service Representative
Bank of America
01.2018 - 01.2019
Bank Teller
Wells Fargo
01.2014 - 01.2017
Operations Manager
Residence Inn by Marriott
01.2012 - 01.2014
Front Desk Manager
Residence Inn by Marriott
01.2010 - 01.2012
Diploma - undefined
Nelson Mandela High School