Lucy Sheehy Walsh

Working with small to medium sized businesses to integrate plans and systems to make their business run more efficiently

• Social Media Management, Content Creation & Email Marketing
• Marketing Strategy
• Business Analysis , Annual Planning and 90 day planning
• Recruitment and Staff Management
• Launch Planning and Management
• Project Management

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Created customer support strategies to increase customer retention.
• Monitored customer progress and addressed customer inquiries with timely and accurate updates.
• Conducted periodic user training sessions to support customer understanding and product feature utilization.
• Promotion to Director of CS team after 6 months in role
• Responsible for Churn Management of business

Supporting small, medium and large sized businesses

• Management of Key Accounts to ensure positive growth
• Creating Educational Materials.
• Delivering in personal education & via Webinars
• Monthly business support meetings inc. debt management
• YOY Growth of 40% for one business line and 70% on second business line
• Managed educational program budget and prepared monthly reports

• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota
• Prepared sales presentations for clients showing success and credibility of products

• Met and exceeded targets of bringing on a minimum of 3 new accounts per month at $27,500 per account
• Supporting salons through Launch training and continuing support
• Territory was South of England, Wales, Denmark & Sweden

• Managing a book of accounts
• Telesales
• Upselling of and growth management