Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
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Ludinexi Fernandez Batista
Louisville, Kentucky
01.2025 - Current
I pack clothes, socks, and accessories for picking, and I am also very responsible with my work.
Pegatron
Ludinexi Fernandez Batista
Louisville, Kentucky
02.2023 - 01.2025
I resolved customer technical issues in half the time of my colleagues by developing a simple and easy-to-use troubleshooting tool.
I successfully resolved over 1,000 technical support requests in two years, which included issues with Active Directory, LAN, WAN, antivirus protection, and email.
I was selected to troubleshoot dozens of the most challenging IT problems due to my exceptional customer service skills.
I accurately documented 100% of technical support requests from start to finish by identifying, documenting, and tracking problem resolution.
I performed complex data migrations with no downtime by developing and tracking project plans and schedules.
I trained over 20 technical support assistants on the use of Windows operating systems and Microsoft Office Suite.
I created an online database to effectively manage a $300,000 inventory.
Auxiliar de tesouraria at Colégio Batista Mineiro - Rede Batista de EducaçãoAuxiliar de tesouraria at Colégio Batista Mineiro - Rede Batista de Educação