Open To Work
Ludinexi Fernandez Batista
Louisville,KY
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Job Center
Ludinexi Fernandez Batista
Louisville, Kentucky
01.2025 - Current
- I pack clothes, socks, and accessories for picking, and I am also very responsible with my work.
Pegatron
Ludinexi Fernandez Batista
Louisville, Kentucky
02.2023 - 01.2025
- I resolved customer technical issues in half the time of my colleagues by developing a simple and easy-to-use troubleshooting tool.
- I successfully resolved over 1,000 technical support requests in two years, which included issues with Active Directory, LAN, WAN, antivirus protection, and email.
- I was selected to troubleshoot dozens of the most challenging IT problems due to my exceptional customer service skills.
- I accurately documented 100% of technical support requests from start to finish by identifying, documenting, and tracking problem resolution.
- I performed complex data migrations with no downtime by developing and tracking project plans and schedules.
- I trained over 20 technical support assistants on the use of Windows operating systems and Microsoft Office Suite.
- I created an online database to effectively manage a $300,000 inventory.
Education
Capital University
Columbus, Ohio, OHLanguages
Italian
Professional
Spanish
Professional
English
Professional
Skills
- Technical support
- Customer service
- Data migration
- Troubleshooting tools
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteSalary Range
$19/hr - $1000/hrTimeline
Job Center
Ludinexi Fernandez Batista
01.2025 - Current
Pegatron
Ludinexi Fernandez Batista
02.2023 - 01.2025
Capital University