Johnnie Browning
Darby,Montana
Summary
Multi-talented Computer Tech consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. With over 18 years of experience at Trapper Creek Job Corps. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Excellent Computer Skills, train all new staff on computers and maintain all computers on center, staff and students. RELEVENT INFORMATION Business Accounting Skills Experience as Acting Center Director, Acting Vocation Manager, Acting Residential Manager, Acting AO Excellent Knowledge of Forest Service and Department of Labor Computer Programs Outstanding Computer Skills and Microsoft Programs 2013, 2016, 2018, 2019,2021 Administrator of Computer Programs on Center Administrator of Center P-Drive for staff and students Manage and Maintain Education Records Notary State Class C Teaching Certificate for Business/Computers Extreme Creativity Excellent professional working skills with public Outstanding telephone skills. Take criticism very well and use it as a learning experience Excellent managing and maintaining records in all areas I work Every performance plan appraisal has been Successful, Fully Successful or Outstanding in both critical and non-critical areas since 2000 to present Trained Staff for positions in Education, Vocation and Residential Assign new staff computer access as needed for entire Center Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented IT specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Astute Information Technologist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. . Top-notch communicator with excellent time management, administrative and customer service skills. Forward-thinking Operations Specialist bringing 20 years of expertise in computer technologies for Trapper Creek Job Corps / Forest Service sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft and Citrix. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Seasoned System Administrator with 20-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Specialist/ USDA/ Trapper Creek Job Corps
Supervisor/ David Gonzalez, Contact Yes
01.2020 - Current
- Over 15,000 hours of computer training and working on systems at TCJC as well as FS
- Serve as local system and network administrator including maintenance of JCDC network equipment including switches, CAT 5 cable and fiber optics, profile creation and /or management for all FS systems, Citrix, CIS and Job Corps Student Network (JCSN) and administration of local server with Active Directory and file sharing
- Provide advice and guidance on conventional IT issues
- Professional knowledge of COTS products and components
- Professional knowledge of Basic IT including but not limited to concepts, principles and methods
- Professional with Remedy Ticket resolving problems with staff computers and student Chromebooks
- Resolve computer issues by phone, in person, Remedy, text messages and email
- Average time spent with customer service 5%% Remedy, 65% phone requests, 10% email or text requests. Most are answered and resolved in 12 -14 hours.
- Professional at multi tasking daily
- Proficient in diagnosing and resolving routine problems with but not limited to applications, operating systems, internet wireless and hard wired, and all IT equipment
- Install and upgrade as well as troubleshoot all hardware and software issues.
- Proficient with testing systems that are required by DOL and FS
- Ensure that all policies, principles and practices, security, rules are supported by Forest Service and Department of Labor
- Consistently stay informed of information systems terminology advances and applied technology to improve operations of center
- Proficient in providing technical support over phone with step by step instructions, or in person side by side as needed
- Provide excellent support including but not limited to WAN/LAN/WAP during Fire and all risk incidents
- Proficient in carrying out all assignments independently as well as handle deviations of work assignments
- Use manuals, reference guides internet IT Teams group as guidelines for approach, coordination to make sure laws are followed
- Serve as POC for FS and Job Corps for Trapper Creek Job Corps
- Maintain Inventory for FS and Job Corps computers
- Serve as POC for all chrome books and hotspots for Trapper Creek Job Corps
- Maintain all records for radios on center
- Setup and Installation of IT hardware and software for both staff and student computers including network cabling
- Re-imaging of all student and staff computers
- Troubleshooting of computer and telephone problems encountered by staff members including network, hardware and software
- Head projects at Trapper with telephone system, wireless system, CIS profile project, manage PDL's for staff forest service and job corps
- Sourced out over 300 computers, monitors, mice, keyboards and wires
- Cleaned up and re inventory of all equipment in IT department
- Manage all staff computer inventory and files with training for IT
- Train new staff on programs and computer systems forest service and job corps
- Maintain all IT problems with all equipment for staff and students and prioritize
- Maintain all PDL for Forest Service and Job Corps
- Reset all passwords for staff and students Forest Service and Job Corps
- Maintain all IT equipment on center for staff and students
- Coordinated implementation of two DOL student databases for Trapper Creek - Data V and Center Information System (CIS) - including initial set up, data entry, user profile creation, password management, scheduling
- Maintained Trapper Creek Team Website in SharePoint
- SharePoint is used as communication tool at Trapper Creek, including Announcements, Document Library, Calendar, and list of commonly used Links
- Maintained student database in Microsoft ACCESS for Center use to track student schedules, behavior, KP assignments, Leadership, etc., including tables, forms, queries, and reports
- Practical working knowledge of following software and systems: MS Windows 10, MS Office Suite, Internet Explorer, Outlook, VPN, Dreamweaver, Job Corps Software including CDSS Suite of Applications/CIS, EPMS Pinyon, Remedy and Workspace
- Administrator to center work order program, assign all new employees, reset passwords, training
- Keep up with all new programs that are coming as IT is always changing
- Maintain both FS and Job Corps operations and train all staff on new programs
- Maintain all phone systems, fax machines, smart boards, promethean boards
- Update center policies
- Help students is any way possible with problems and council as needed
- Maintain all Bit Lock, Serial numbers and computer names for all staff computers
- Maintain all records for Chromebooks
- Configured hardware, devices, and software to set up work stations for employees
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Maintained servers and systems to keep networks fully operational during peak periods
- Patched software and installed new versions to eliminate security problems and protect data
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Walked individuals through basic troubleshooting tasks
- Monitored systems in operation and input commands to troubleshoot areas
- Explained technical information in clear terms to promote better understanding for non-technical users
- Monitored systems in operation and quickly troubleshot errors
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Configured hardware and granted system permissions to new employees
- Documented support interactions for future reference
- Translated complex technical issues into digestible language for non-technical users
- Researched product and issue resolution tactics to address customer concerns
- Promoted efficiency among departments with prompt resolution of system issues
- Assisted with updating technical support best practices for use by team
- Performed server backups and changed and replaced backup tapes daily
- Managed high levels of call flow to technical support needs
- Responded promptly for technical support
Detail AO / Trapper Creek Job Corps
Supervisor/ Brian Shay, Contact Ok
01.2023 - 05.2023
- Responsible for leadership and direction of functions relating to mail services, typing services, space allocation, property management, communications, building security, directives, forms and reports, library and files, office machine operations, travel services, transportation, and related work
- Supervised administration of effective student records system which includes pay, leave, transportation, clothing, accountability reports, SPAMIS accountable data, termination placement, education/GED HiSET, vocation data
- Maintain all deadlines are met
- Center’s procedural expert on personnel matters, keep all staff members on Center current on all trainings, informed on all policies, rules and regulations
- Supervise initiation and control of variety of personnel activities, preparation of draft descriptions, requests for personnel actions, performance ratings, outreach and recruitment, new employee orientation, new student orientation, staff payroll processing, OWCP,
- Assisted with administration human Resource Programs on Center
- Collection Officer and sell meal tickets to staff and visitors
- Assist staff with getting travel card as well as purchase cards as needed
- Budget Preparation
- Prepare eTracker requests for new personnel vacancies and any temp
- Promotions or actions that are needed
- Prepare Outreaches for center on employment opportunities and make sure that it is distributed to appropriate people
- TEAMS for AO monthly meetings
- Coordinate schedules with all staff and seasonal informational receptionist and temp employees in order to assure full time coverage of front desk
- Provide procurement and purchasing support when needed
- Including Itarb support
- Supervised SSS and Kitchen manager
- Audit all student records monthly past and present making sure all documents are uploaded in system
- Model positive and professionalism and instruct courses such as Customer Service 101
- Attended Appropriation Law and Completed 24-hour course
- Maintained this position along with IT position
- Evaluated and audited data and information form expenditures (invoices and receipts) to update and maintain accurate budget
- Resole and report any discrepancies to supervisor as needed
- Advisor to center director on student conduct, trends, employee concerns and recommend corrective actions
- Lead BOR for center when needed
- Main manager for this task
- Received and routed messages to staff or students as needed
- Maintain and update Center Org Chart
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
- Provided ongoing guidance and support to clients throughout job search and onboarding process
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges
- Assisted clients in building successful job search strategies
- Provided coaching and mentoring to employees
- Trained and mentored 20 new personnel hired to fulfill various roles
- Established and maintained quality control standards
- Trained and mentored 20 new personnel hired to fulfill various roles
- Analyzed and evaluated training effectiveness and program outcomes
- Built and maintained professional relationships with vendors and suppliers
- Designed and delivered web-based, self-directed learning materials
Training Instructor/ Trapper Creek Job Corps
Supervisor/ Dan Gager, Contact OK
03.2005 - 01.2023
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Performed various administrative functions, including filing paperwork, scheduling, Xerox copier manger, Fire employee payroll manager, computer management, work with Education, Vocation, Residential, Recreation, Health Facility, Kitchen, Administration and public, Know CIS system as well as P-Drive management for students and staff
- Back up for Education staff, Computer systems, Notary, accounting, accounts receivable, accounts payable and bookkeeping
- Negotiated agreements between young adults to clarify misunderstood directions and resolve conflicts affecting performance
- Monitored social media and online sources for industry trends
- Received training and certification from Certiport and State to represent TCJC
- Master Certified for students, staff and public for all Certiport training
- Saved money by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
- Developed team communications and information for ESP program
- Lead ESP programs on center
- Worked with disability students to understand requirements and provide exceptional job placement
- Worked with young adults and staff to resolve problems, improve operations and provide exceptional customer service
- Supervise 0-28 young adults each day to providing excellent customer service
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Notarize all documents as needed on center
- Manager approve E’TARS for vocation and education
- Set up all students with a vocation E’TAR and manage trade changes so computer program is accurate
- Teach entrepreneurship to young adults for their future
- Teach Social Skills, Soft Skills, Financial Skills to young adults
- Maintain college courses required for state license
- Help new staff with all areas of computer programs
- Maintain all Education Records as well as scheduling
- Trained 3 students to work with Forest Service full time, I have also put 3-4 students on programs to work part time for Forest Service
- Help all students on center with Resumes and job searching
- Train other young adults from public and center on computer programs to help them to gain employment
- Counsel young adults with personal problems that could potentially keep them from employment
- Train young adults with large disabilities so that they can gain employment
- Registrar for Official transcripts from TCJC as well as for Diplomas
- Time management skills
- Maintain vehicle management on center
- Regularly Scan and maintain records for vocation, and fire program on center
- Recreate and print all training materials needed for Forest Service Fire program on center
- Maintain the accounting of our young adults as they work with the fire program to make sure they only are spending money as needed so that they have savings when time to graduate from the program
- I give each manager and Center Director an excel spreadsheet I created to help with the management of this program
- Maintain all the fire/camp crew lists for the center to make sure each young adult is eligible to participate in the fire/camp program
- Maintain and set up bank accounts for students in and out of the camp/fire program
- Have an excellent relationship with the local bank used for the program
- Saved money by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
- Train young adults with large disabilities so that they can gain employment
- Trained Forest Service employees on the education classes they were to start teaching including but not limited to lesson plans, new programs to help with their training
- Set up the NCCER program for construction trades and maintain records for the program
- Set up time management plans for other vocation instructors
- Completed the 5-yr plan for vocation while the vocation manager was ill and trained him on the new steps for this plan
- Built new excel worksheets for staff to make their job easier to maintain
- Maintain all inventory for vocation supplies in the Business Vocation
- During this time period I also redesigned the Business Vocation Program
- Stepped up to fill in for Computer IT person while we are currently without
- Reimage computers, fix any computer problem with server, inventory of all computer equipment on center
- Train all students on center Going Green
- Complete, Certify, Scan and Upload My Pace documents as well as any certs for eTAR
- Back up for Education scheduling Maintain the Access program
- Back up for the trade selections on center
- Complete CPP students moving them into CDP phase.
- Assessed skill gaps for employees and developed training courses to meet identified needs
- Evaluated training needs and developed appropriate class offerings
- Maintained compliance with company standards, regulatory requirements and quality goals
- Coached junior training staff on correct procedures and optimization strategies
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Integrated technology resources to maximize training success
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Tracked attendance and evaluated progress for assigned trainees
- Delivered instructional presentations on equipment use, focusing on efficiency and safety
- Mentored new hires, resulting in stronger staff development and increased productivity
- Implemented diverse instructional methods, optimizing trainee engagement
- Prepared and presented supplementary learning material to support structured lessons
- Developed effective training plans based on department needs and objectives
- Scheduled and taught in class and online courses to increase learning opportunities
- Analyzed team performance and identified opportunities for additional training
Education Technician/ Trapper Creek Job Corps
Supervisor / Prentis Wofford, Retired
02.2003 - 03.2005
- Taught in JSS, Information Technology, and Social Skills
- Worked in Current Events, Math and Reading
- Covered shifts in Residential Living and trained in all areas on center
- Taught one full year nonstop in JSS (04-05) and trained next employee as job changed to Vocation
- Built new program for Job Search Skills and constructed Resumes for each vocation area, Built access program to help with maintaining of student accountability
- Applied proactive behavior management techniques for classroom discipline
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students
- Differentiated classroom and small group instruction to meet needs of students with different learning styles and ability levels
- Built and strengthened positive relationships with students, and teaching staff
- Helped learners of all abilities build learning and study skills to promote life-long educational goals
- Documented growth, development and understanding displayed by all students through outlined grading procedures and assessment strategies
- Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material
- Engaged students in discussions to promote interest and drive learning
- Proctored standardized tests, maintaining strict requirements and complete student records
- Enforced classroom routines to keep students on set schedule and operating at consistent level
- Taught students fundamental building blocks and advanced concepts
- Maintained current student attendance and assignment records
- Assigned, explained and graded
- Kept detailed records of student progress, attendance and assignments using Microsoft Office
- Studied school subjects to better understand student content and assist with projects and assignments
- Used diverse technologies to help students grasp materials and enhance overall education
- Managed classrooms of 1 to 18 students
- Trained every student that arrived at TCJC
- Cleaned classroom and teaching areas after daily use, maintaining high standards for organization
- Oversaw pop quizzes, material exams and standardized tests
- Developed rules and set goals to maintain order in classroom
- While performing above tasks also trained for Fulltime employment in vocation as training instructor, including but not limited to college courses for programming
- Accomplishments
- Access Database for Scheduling
- Scanned and built PDF database for High School and GED past records (over 300 records) before CIS
- Trained in all areas of CIS
- Know computer system and troubleshooting skills
- Military paperwork as needed for current and past students
- Built Resumes for all trades
- Help Students from all vocation build resumes
- Certiport master certified
- Brought Biddle Program to Job Corps for certification (huge money saver)
- Trained staff from Anaconda and Kicking Horse for positions as Training Instructors
- Manage community mail list
- Re Create Business Forms for all staff
- Back up for Education Manager while position was empty
- Graduation Program
- Business Cards for all staff
- Certificates Create, and build for staff and students
- Newsletter to Public
- Manager approve CIS education and vocation E-Tars
- Complete Students in CPP
- Assign new and trade change E-Tar's
- Assign new classes and staff in CIS scheduling
- Manage all paper work including banking and payroll for Students on Fire, Camp Crew
- Make training manuals and other fire training paper work
- Make and reproduce products for Forest Service Districts
- Input and Manage Student P-Drive
- Maintain Inventory
- Train Students in QuickBooks, Budget and Finance following DOL guidelines
- Update and made all Vocation Advance training manuals
- Picture management
- Set up NCCER training in FM and EL
- Set up testing system for CA
- Type and process Serv-Safe practice tests
Education
High School Diploma -
Ballinger High School
Ballinger, TX05.1982
Skills
- Technical issue analysis
- Application installations
- Debugging
- Desktop support
- Software diagnosis
- TCP/IP
- Technical issues analysis
- Data recovery
- Microsoft Outlook
- Norton Antivirus software
- Technical documents comprehension
- User credential management
- Support scenario generation
- Network diagnostics
- Complaint resolution
- Adobe and Adobe Flash
- Ticket support system management
- Wide-area Networks
- Technical Support
- Staff education and training
- Issue troubleshooting
- Account management
- Customer service expert
- Windows 10
- Videoconferencing
- Microsoft Office Specialist (MOS) Expert
Accomplishments
- Numerous AG Learn Training for IT and Certifications
- EPMS training
- Linc Pass Training
- Pinyon Training FS
- Teams training
- Awards
- Continuous training outside of my job discretion examples: AG Learn, College courses, and CIS training available to all staff 3
- Completed intensive training in database fundamentals and software engineering.
- Increased number of resolved job tickets by 100% over previous year.
- Recipient of individual and departmental awards for providing stellar client service.
- Endorsements in software development and mobile applications.
- Supervised team of 70 staff members.
- College courses in the following Computer installation and repair technology, computer networking and telecommunications
- Resolved product issue through consumer testing.
Certification
David Gonzalez, Supervisor on current job
575-442-1245
Brian Shay, 406-821-2130
Randy Demorest 406-821-2179
Daniel Gager 406-821-2110
Phyllis Lykins 406-821-2149
Timeline
Detail AO / Trapper Creek Job Corps
Supervisor/ Brian Shay, Contact Ok
01.2023 - 05.2023
IT Specialist/ USDA/ Trapper Creek Job Corps
Supervisor/ David Gonzalez, Contact Yes
01.2020 - Current
Training Instructor/ Trapper Creek Job Corps
Supervisor/ Dan Gager, Contact OK
03.2005 - 01.2023
Education Technician/ Trapper Creek Job Corps
Supervisor / Prentis Wofford, Retired
02.2003 - 03.2005
High School Diploma -
Ballinger High School
David Gonzalez, Supervisor on current job
575-442-1245
Brian Shay, 406-821-2130
Randy Demorest 406-821-2179
Daniel Gager 406-821-2110
Phyllis Lykins 406-821-2149
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