Ludmila Sittova-Clark
Manhattan,NY
Summary
As a Czech-British dual citizen recently relocated from London to New York, I bring over a decade of diverse international work experience acquired in Europe. My professional journey has spanned from small startups to well-known organizations such as Apple, Adobe, and several top-tier consulting firms in London. Backed by a solid foundation in consulting, research, account management, and project management, transitioning between various work environments and assuming autonomous responsibilities is a skill I've honed throughout my career.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Software Asset Management Consultant
Adobe & BSA | The Software Alliance: EMEA campaign
05.2023 - 12.2023
- Conducted in-depth assessments and analyses of clients' software environments, licensing, usage patterns, and compliance
- Provided advisory services to mitigate potential legal, financial, and reputational consequences, as well as operational disruptions
- Collaborated on strategies for software procurement and deployment
- Facilitated effective communication and negotiation between clients and software vendors
- Maintained documentation of software assets, licenses, agreements, and compliance activities
- Delivered regular reports and presentations to stakeholders (internal & external) to communicate progress, insights, and actionable recommendations.
Senior Business Consultant/Researcher
PwC, Frost & Sullivan, L.E.K. Consulting, KANTAR Analytics, Caden Strategy, DISCOVER AI, DJS Research, B2B International, Onalytica, CIF Research, MARKETii, InMoment, Convosphere, MarketOne
09.2021 - 04.2023
- I worked as an independent external business consultant and researcher, engaging with a diverse range of top-tier consulting and research firms based in London & Manchester
Senior Process Executive; Digital Operation Practice
Apple UK Ltd (Apple Maps)
09.2019 - 08.2021
- Oversaw traffic and transit data across multiple projects, platforms, and regions - both in live and offline environments
- Evaluated complex datasets and published refined analyses
- Implemented quality control measures and ensured compliance across assigned regions
- Conducted comprehensive training sessions over several months for new data editors who were onboarded remotely during the pandemic, ensuring strict adherence to quality control standards and compliance requirements throughout the process
- Handled ad hoc tasks such as mapping, localization, streamlining procedures, reporting to stakeholders and vendors, and conducting research into new market(s)
- Pilot/Alpha tested several prototype products (NDA), supported internal beta testing phase.
Business Consultant/Researcher
Finalta by McKinsey, Lloyds Banking Group, OC&C Strategy Consulting, L.E.K. Consulting, KAE Marketing Intelligence, GiffGaff, Betfair, Kantar TNS, KUDOS Research, RONIN International, GDCC, Kadence International, Peek Content, Premier Christian Radio
06.2017 - 08.2019
- I worked as an in-house contractor for various consulting firms, market research companies, and marketing agencies. Leveraging my native-level proficiency in German, Czech, Slovak, and English.
- I sought maximum exposure and continual learning. Immersing myself in diverse projects.
- I handled research, report writing, interviewing, search engine optimization, localization, keyword research, usability testing, user testing, focus groups, benchmarking, telephone market research, quality control, and presentation & slide preparation.
- This is not an extensive list of duties performed, only a taste of the versatile skill set I brought to each project.
IQOS Coach
Philip Morris International
01.2017 - 07.2017
- I was an integral part of a newly formed team tasked with driving sales and awareness of IQOS heated tobacco products within the UK market and conducting consumer research
- Due to the ongoing illegality of advertising such products in the UK, I am bound by an NDA
- However, I can discuss my involvement in person.
Account Manager
Embassy Of Switzerland & VFS Global Cooperation
01.2015 - 02.2017
- Managed complex customer complaints and inquiries, providing guidance on visa application processes and outcomes
- Maintained direct communication channels with senior management and the Embassy of Switzerland to address and resolve ad hoc issues
- Tracked and reported call centre statistics and performance to the Embassy of Switzerland and VFS Global management, achieving performance targets
- Received the Spot-On Award as the best employee in less than six months with the company
- Provided onboarding and support to new team members
- Provided ad hoc assistance to submission officers when faced with complex paperwork or challenging customers.
European Union Mobility Program
ERASMUS
London, United Kingdom
02.2015 - 04.2015
- Relocated from Czech Republic to London to temporarily join a start-up as one of three core team members, contributing to the development of two mobile applications in accounting and architectural design sectors.
- My participation in this working experience was financially supported by the Working Mobility Erasmus+ Program for Higher education students and recent graduates,
- Engaged in various ad hoc tasks covering the full spectrum of enterprise operations, collaborating closely with the owner on design, functionality, pricing, marketing, and localization.
International Sales Representative
Motis Prague
04.2014 - 11.2014
- Assumed the position of International Sales Representative for the German and Austrian markets, succeeding the previous manager based in Germany, and undertook his responsibilities.
- Demonstrated adaptability and quick learning by promptly assuming responsibility for the German-speaking customer base.
- Managed a portfolio of clients in the German-speaking market, utilizing multilingual skills for effective communication and relationship-building.
- Generated new leads and successfully re-engaged old clients.
- Conducted thorough competitor analysis to identify market trends and positioning strategies.
- Implemented proactive repayment plans for clients facing payment challenges, ensuring positive client relationships and effective debt management.
Education
Business Administration -
Tomas Bata University
Industry Engineering -
Tomas Bata University
Skills
- Account Management
- Project Management
- Management Consulting
- Vendor Collaboration & Management
- Market Research
- Data Analytics
- Complaint Management
- Cross-Language Interviewing
- Quality Control
- Reporting
- Training and Mentoring
- Problem-Solving
Languages
Czech
Native or Bilingual
Slovak
Native or Bilingual
German
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Company CulturePersonal development programsCareer advancementFlexible work hoursTimeline
Software Asset Management Consultant
Adobe & BSA | The Software Alliance: EMEA campaign
05.2023 - 12.2023
Senior Business Consultant/Researcher
PwC, Frost & Sullivan, L.E.K. Consulting, KANTAR Analytics, Caden Strategy, DISCOVER AI, DJS Research, B2B International, Onalytica, CIF Research, MARKETii, InMoment, Convosphere, MarketOne
09.2021 - 04.2023
Senior Process Executive; Digital Operation Practice
Apple UK Ltd (Apple Maps)
09.2019 - 08.2021
Business Consultant/Researcher
Finalta by McKinsey, Lloyds Banking Group, OC&C Strategy Consulting, L.E.K. Consulting, KAE Marketing Intelligence, GiffGaff, Betfair, Kantar TNS, KUDOS Research, RONIN International, GDCC, Kadence International, Peek Content, Premier Christian Radio
06.2017 - 08.2019
IQOS Coach
Philip Morris International
01.2017 - 07.2017
European Union Mobility Program
ERASMUS
02.2015 - 04.2015
Account Manager
Embassy Of Switzerland & VFS Global Cooperation
01.2015 - 02.2017
International Sales Representative
Motis Prague
04.2014 - 11.2014
Business Administration -
Tomas Bata University
Industry Engineering -
Tomas Bata University
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