Ludmilla Jeannys
Jersey City,NJ
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
United Ground Express
Newark, New Jersey
03.2024 - Current
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Coordinated ground transportation services for arriving and departing passengers.
Team Member
Wholefoods market
Newark, New Jersey
03.2023 - 03.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Greeted customers upon entering the store with friendly demeanor.
Cook
Olive Garden Restaurant
Secaucus, NJ
01.2022 - 11.2022
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Ordered supplies as needed for the kitchen.
- Monitored stock levels of food items and ordered more when necessary.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Planned menus based on customer preferences, nutritional value and budget constraints.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
Education
Associate of Applied Science -
Bergen Community College
Paramus, NJ12-2018
High School Diploma -
William Dickinson Highschool
Jersey City, NJ06-2014
Skills
- Computer Terminal Operations
- Customer Service Management
- Ticketing
- Time management
- Can work under pressure
Timeline
Passenger Service Agent
United Ground Express
03.2024 - Current
Team Member
Wholefoods market
03.2023 - 03.2024
Cook
Olive Garden Restaurant
01.2022 - 11.2022
Associate of Applied Science -
Bergen Community College
High School Diploma -
William Dickinson Highschool