Ludmilla Knight
Indianapolis,IN
Summary
Dynamic professional with a proven track record at Ace Cash Express, excelling in leadership and customer service. Expertise in POS management and banking operations drives sales growth and enhances customer satisfaction. Strong problem-solving skills and effective employee supervision contribute to operational efficiency.
Overview
9
9
years of professional experience
Work History
Material Handler
GXO
Lebanon, IN
06.2024 - Current
- Achieved daily production goals through effective collaboration with team members.
- Picked orders based on customer specifications using order sheets and pick lists.
- Provided support and guidance to colleagues, enhancing teamwork and cooperation.
- Developed detailed reports outlining problem-solving techniques for specific cases.
- safety member
Store Manager
Ace cash express
Indianapolis, IN
12.2022 - 06.2023
- Oversaw daily store operations, ensuring exceptional customer service and compliance with policies.
- Managed financial activities, including cash handling and loan processing, to support operational efficiency.
- Drove sales growth through strategic marketing initiatives and effective customer engagement.
- Recruited, trained, and led a team of employees, promoting accountability and excellence in service delivery.
Warehouse Lead
Amazon
Opa-locka, FL
10.2020 - 12.2022
- My leadership contributed to increased customer satisfaction and loyalty, as well as the overall profitability and operational efficiency of the store
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow
- Developed processes for training new staff members on safety protocols and proper use of equipment
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
Front and Back Office Medical Assistant
Geriatric wellness
Delray Beach, FL
11.2020 - 11.2022
- Greeted patients and verified information to ensure accurate records.
- Conducted initial eligibility screenings for Medicaid applicants, assessing qualifications.
- Reviewed Medicaid applications for accuracy and completeness prior to processing.
- Completed enrollments into Medicaid, Medicare, and private insurance plans efficiently.
- Performed basic laboratory tests, including urinalysis and blood sugar testing.
- Conducted quality assurance checks on laboratory specimens before analysis.
- Provided technical assistance to caseworkers with complex Medicaid cases.
- Organized patient charts per policies set by practice administrator.
Sales rep
Solar exchange
Boca Raton, FL
10.2020 - 11.2020
- As a Sales Representative at Solar Exchange, I was entrusted with the responsibility of driving sales growth by identifying and securing new clients within the renewable energy sector
- I adeptly managed the full sales cycle, from initial outreach and needs assessment through to the negotiation and closing of deals
- My role involved cultivating strong relationships with potential customers, understanding their energy requirements, and proposing tailored solar solutions that aligned with their sustainability goals.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
Customer Service Rep
Foodtown
West palm beach, FL
03.2017 - 12.2019
- Delivered exceptional customer service, addressing needs promptly and courteously.
- Managed customer inquiries and complaints, resolving issues efficiently to enhance satisfaction.
Internship
Primary Urgent Care
Lake Worth, FL
06.2018 - 04.2019
- Organized information from multiple sources into accessible formats for easy retrieval.
- Attended conferences and trade shows related to the organization's field of expertise.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Proofread documents before submitting them for review.
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Caregiver
Carlisle palm beach
Lake worth, FL
06.2018 - 04.2019
- Delivered compassionate, personalized care to elderly residents, enhancing comfort and safety.
- Assisted with daily living activities, including bathing, dressing, and meal preparation.
- Managed medication schedules and monitored health conditions to ensure well-being.
- Fostered supportive environment through companionship and engagement in social activities.
Cashier
Areas USA
Lake worth, FL
03.2016 - 10.2018
- As a Cashier at Areas USA, I efficiently managed financial transactions with accuracy and speed, ensuring a seamless checkout process for customers
- I meticulously handled cash, credit, and debit card transactions while adhering to company policies and procedures
- My role included maintaining a clean and organized checkout area, providing exceptional customer service by addressing inquiries and resolving any issues with professionalism
- I also contributed to inventory management by keeping track of stock levels at the point of sale and assisting with restocking efforts as needed.
Education
Medical Assisting
Medical Institute of Palm Beach
Lake Worth, FL05-2019
High School
Santaluces Community High School
Lantana, FL05-2016
Skills
- leadership
- Medicaid and Medicare knowledge
- Problem solving
- POS management
- Banking operations
- MS Office proficiency
- Customer relations
- Sales coaching
- Customer service excellence
- Multitasking and organization
- Employee supervision
- Database management
Timeline
Material Handler
GXO
06.2024 - Current
Store Manager
Ace cash express
12.2022 - 06.2023
Front and Back Office Medical Assistant
Geriatric wellness
11.2020 - 11.2022
Warehouse Lead
Amazon
10.2020 - 12.2022
Sales rep
Solar exchange
10.2020 - 11.2020
Internship
Primary Urgent Care
06.2018 - 04.2019
Caregiver
Carlisle palm beach
06.2018 - 04.2019
Customer Service Rep
Foodtown
03.2017 - 12.2019
Cashier
Areas USA
03.2016 - 10.2018
Medical Assisting
Medical Institute of Palm Beach
High School
Santaluces Community High School