Ludny Louis
Everett,MA
Summary
Highly skilled,caring and compassionate worker dedicated to engaging residents and promoting positive experiences. Eager to build a high-quality program filled with interesting and fun activities. Highly organized and goal-oriented team player with a diplomatic nature and energetic approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recreational Activities Assistant
Genesis Healthcare System
Medford, MA
10.2021 - 09.2023
- Assisted with orientations for new volunteers, ensuring they had all necessary training materials.
- Monitored performance evaluations of current volunteers.
- Prepared documents such as job descriptions, contracts, waivers and other relevant paperwork for new volunteers.
- Provided guidance on how to effectively use technology tools for managing projects involving multiple teams of volunteers.
- Facilitated workshops related to effective volunteering techniques and leadership development among project teams consisting of both paid staff members and unpaid participants.
- Analyzed data collected from surveys sent out periodically throughout the year regarding volunteering trends within the organization's network.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Entered data into computer systems, updating records and files with new information.
- Sorted mail and answered phone calls to assist with administrative needs.
- Adhered to strict confidentiality policies in regard to personal and financial data.
Volunteer/ Assistant
Haitian community center
Everett, MA
10.2022 - 02.2023
- Organized events, meetings and activities to engage volunteers.
- Developed and maintained an active database of volunteers and their skillsets.
- Collaborated with program managers to ensure that volunteer roles were properly filled.
- Maintained up-to-date records of volunteer hours worked, service areas.
- Compiled data on volunteer activity for reporting purposes.
- Created promotional materials to attract more volunteers to the organization's programs.
- Distributed surveys to existing volunteers in order to assess their satisfaction levels with the organization's services.
- Identified ways to improve volunteer engagement strategies.
- Encouraged positive feedback from existing volunteers by responding promptly to any complaints or suggestions.
- Researched best practices in the field of volunteer management.
- Prepared documents such as job descriptions, contracts, waivers and other relevant paperwork for new volunteers.
- Facilitated workshops related to effective volunteering techniques and leadership development among project teams consisting of both paid staff members and unpaid participants.
Education
Bachelor of Science - Psychology
Salem State University
Salem, MA05.2022
Skills
- Program Development
- Schedule Coordination
- Calendar Management
- Group Facilitation
- Project Management
- Event Coordination
- Office Administration
- Records Coordination
- Relationship Building
- Customer Service
- Family Relationship Development
- Presentation Development
- Documentation Skills
- Medical Transcription
- Insurance Verification
- HIPAA Compliance
- Workflow Optimization
- Patient Scheduling
- HIPAA Guidelines
- Front Desk Operations
- Proficient in computer software
- Electronic Medical Records
- Report preparation
- Complaint resolution
- Recordkeeping strengths
- Medical terminology knowledge
- Administrative support
- Customer or student assistance
- Reference research
- Logistics understanding
- Administrative skills
- Multi-line phone proficiency
- Project planning
- Analytical and Critical Thinking
- Professional telephone skills
- Microsoft Office tools like Excel, Teams, and PowerPoint
- Public speaking
- Organization
- Data analysis
- Content production
Languages
Haitian Creole
Professional
Certification
- Dementia/Alzheimer's trained
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
James Baldwin
Timeline
Volunteer/ Assistant
Haitian community center
10.2022 - 02.2023
Recreational Activities Assistant
Genesis Healthcare System
10.2021 - 09.2023
Bachelor of Science - Psychology
Salem State University
- Dementia/Alzheimer's trained
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